Client Service Officers & Housing Specialists

Location: Various locations across Sydney and NSW Maroubra Strawberry Hills Waterloo Redfern Glebe.

Grade: Clerk grade from 2/4 to 5/6 depending on role and experience

We are partnering with Homes NSW the NSW Government division which leads the delivery of public housing across NSW to invite expressions of interest for current and upcoming Client Service Officers and Senior Client Service Officer (Specialist) professionals to join their Housing Services teams.

Were seeking candidates across a range of experience levels from entry-level through to those experienced in tenancy housing and complex needs support.

About the Opportunity

These roles sit within Homes NSW the NSW Government division which leads the delivery of public housing across NSW supporting some of the most vulnerable members of our community through housing tenancy and support services.

We are recruiting across three levels:

• Client Service Officers (CSO) entry to intermediate level roles supporting tenancy and housing services
• Senior Client Service Officers (SCSO) experienced professionals with strong case management and stakeholder skills
• Senior Client Service Officers (Specialist) experts in complex needs case coordination and service brokerage

The CSOs and SCSOs play a vital role in delivering person-centred trauma-informed services including:

• Supporting clients with housing applications tenancy matters and sustaining their homes
• Managing public housing tenancies and addressing tenancy or neighbourhood issues
• Working closely with internal teams and external providers to coordinate support services
• Engaging with vulnerable clients including those with complex needs
• Contributing to stronger communities through participation and engagement initiatives
• Maintaining accurate client and property records and navigating housing systems

For Senior & Specialist roles you will also:

• Manage complex cases disputes and tenancy matters (including stakeholder negotiations)
• Provide coaching mentoring and guidance to team members
• Coordinate case management plans and broker services for clients with complex needs
• Build strong partnerships across community government and support services
• Drive improved service delivery outcomes through collaboration and expertise

About You

Youre someone who combines empathy with professionalism and can confidently navigate complex environments.

Were looking for people who are:

• Passionate about supporting Aboriginal and Torres Strait Islander communities
• Strong communicators who build trust and meaningful relationships
• Resilient and capable of managing challenging situations with empathy
• Solutions-focused and confident working within policy and systems
• Collaborative team players who thrive in fast-paced environments

For Senior & Specialist roles youll also bring:

• Experience managing complex client needs and stakeholder relationships
• Strong problem-solving and decision-making capability
• Experience coaching mentoring or supporting team development

Essential Requirements

• Current NSW Drivers Licence
• Willingness to complete relevant background checks (WWCC National Criminal History Check)
• Ability to work directly with clients in the field and in community settings

Benefits

• Competitive NSW Government salary package
• Superannuation and leave loading
• Flexible working arrangements where operationally possible
• Ongoing professional development and leadership training
• Career progression opportunities across Homes NSW and DCJ
• Meaningful work that positively impacts communities
• Diverse and inclusive workplace culture

Why join Homes NSW

Homes NSW is at the forefront of addressing the housing crisisdelivering public social and affordable housing and supporting over 262000 tenants across the state.

When you join youll be part of a team that:

• Puts people and communities at the centre of everything they do
• Values lived experience cultural capability and inclusive practice
• Offers meaningful leadership work with real community impact
• Supports career progression leadership development and continuous learning

How to apply

If youre ready to make a difference or want to explore upcoming opportunities wed love to hear from you. Please submit your application via the link below. Applications will be assessed as received so please dont hesitate to apply.

For a confidential discussion or for further information please contact Mahala Warren Bloom HR Head of Talent on email to