Client Manager

ABOUT ABN AUSTRALIA

At ABN Australia were building something special a place where your career can thrive without sacrificing balance or purpose. We help global businesses succeed in Australia and were growing fast. If youre looking for meaningful work genuine flexibility and a team that supports your growth youll feel right at home with us.

Who We Are

ABN Australia is a fast-growing boutique corporate services firm helping international businesses launch and operate in Australia. From company setup and compliance to accounting and workforce services we make business entry simple and seamless through our integrated technology-driven approach.

A Global Perspective a Local Team

Youll work with clients from around the world from start-ups to listed multinationals gaining exposure to diverse industries and international operations. Our team is just as global bringing together professionals from different cultures who share ideas collaborate closely and celebrate each others success.

Growth Innovation and Opportunity

Were now entering an exciting new phase of growth that offers talented professionals the chance to make their mark and help shape the next chapter of our story.

Driven by Technology Built on Flexibility

Were a cloud-based paperless firm leading the way in modern service delivery. Our systems are designed to help you work smarter not harder so you can focus on what matters most. With flexible work and leave policies you can build a career that fits your life not the other way around

What Youll Do

You will own the client relationship for a portfolio of B and C-tier international clients acting as their trusted advisor as they operate and grow in Australia. You provide tax guidance business and regulatory advice and help clients navigate everything from entity structuring to payroll obligations to BAS compliance. For your clients you are ABN Australia.

This is a client-facing advisory role not an administrative or production role. You manage relationships deliver advice handle onboarding and identify opportunities to add value.

2.1 CLIENT RELATIONSHIP OWNERSHIP (B/C-Tier Clients)

• Act as the primary relationship owner and advisor for B and C-tier clients
  

• Provide guidance on Australian tax obligations regulatory requirements and business operations helping international clients understand how things work here
  

• Advise clients launching in Australia on entity setup registration obligations employment framework and ongoing compliance requirements
  

• Lead client onboarding from engagement letter through to BAU: planning conversations system setup introductions to the technical team
  

• Identify opportunities to deepen relationships and grow fees through additional services
  

• Handle client queries and escalations directly only escalating to the SCM for genuinely complex commercial or advisory matters
  

2.2 COMMERCIAL CONTRIBUTION

• Own pricing conversations for B/C-tier engagements within the firms value-based pricing framework
  

• Deliver proactive communication throughout the compliance cycle: BAS summaries deadline reminders year-end planning
  

• Track client engagement health: responsiveness satisfaction fee realisation at-risk indicators
  

• Support the SCM on business development activity: prospect meetings proposals referral follow-up
  

2.3 COLLABORATION ACROSS THE TEAM

• Attend weekly pod sync meetings with the Senior Tax Manager and production team
  

• Translate client priorities into clear briefs for the technical delivery stream
  

• Coordinate with the offshore Client Manager who handles D/E-tier client communication
  

• Support the SCM on A-tier client matters as needed this is your development exposure to more complex advisory work
  

Requirements

ABOUT YOU

Youre a confident client-facing advisor who international businesses trust to help them navigate Australia.

You combine accounting literacy with genuine commercial instinct you understand what clients need you explain it in plain language and you make sure it happens.

Qualifications and Experience

• Tertiary qualification in Commerce Accounting Business or a related field
  

• CPA / CA qualification preferred but not essential commercial and advisory capability matters more than technical credentials
  

• 37 years experience in accounting professional services or a client-facing advisory role
  

• Strong written and verbal communication you write clear professional emails and are confident advising senior finance professionals
  

• Experience advising or supporting international businesses operating in Australia is highly valued
  

• Familiarity with Australian tax and regulatory obligations at a conversational level you guide clients you dont prepare the returns
  

• Familiarity with Xero practice management software or CRM systems is a plus
  

What Were Really Looking For

• Trusted advisor. Clients rely on you. You understand their business anticipate their questions and give them confidence that their Australian operations are in good hands.
  

• Proactive not reactive. You dont wait for clients to call with problems. Youre ahead of them flagging upcoming obligations suggesting next steps and keeping them informed before they have to ask.
  

• Commercially aware. You understand that your portfolio drives retention and revenue. A well-advised well-serviced client stays and grows. You spot opportunities to add value naturally.
  

• Clear communicator. You translate tax and regulatory complexity into language international clients can act on. You bridge the gap between the technical team and the client.
  

• Relentlessly organised. You track every open item every deadline every client commitment. Nothing gets lost. Nothing gets forgotten.
  

• Adaptable. Youre comfortable working across different client types industries and levels of complexity. No two days look the same and you like it that way.
  

• Growth oriented. You want to develop into a Senior Client Manager. This role gives you direct exposure to higher-complexity advisory pricing and portfolio leadership under an experienced SCM its designed as that pathway.
  

Benefits

OUR VALUES AND CULTURE

All team members at ABN Australia are expected to demonstrate our core values every day:

• Responsive by Nature we always respond to customers within a few hours
  

• Committed to Excellence we are committed to excellence in everything we do
  

• Continuously Improving we recognise opportunities and strive to keep improving
  

• Collaborative and Communicative We work together and communicate openly to ensure all stakeholders are kept informed.