Client Architect

What success looks like in this role:

What success looks like in this role:

TheClient Architectwho is responsible for the endtoend architectural design assurance and lifecycle alignment of the End User Productivity and Service Desk (EUPSD) services ensuring alignment with the organization Enterprise Architecture and longterm technology strategy.

The role provides authoritative architectural leadership across complex multivendor environments and acts as a trusted advisor with formaldesign authorityfor service changes contract compliance and inservice capability sustainment.

RESPONSIBILITIES:

• Lead and govern the design of enterprisescaleEnd User and Service Desk solutionsaligned to the organization Enterprise Architecture Framework.

• Translate business requirements into secure scalable and supportable service designs across the full solution lifecycle.

• Provide architectural advice and guidance to the Department and its business units ensuring alignment with technology strategy and roadmaps.

• Act as design authority for all material service changes ensuring architectural integrity contractual compliance and operational sustainability.

• Collaborate with service partners product vendors and other stakeholders to design integrated enterpriselevel solutions.

• Lead solution architecture engagements design workshops and duediligence activities.

• Review and assure design standards quality controls and test approaches to ensure services meet agreed design and performance outcomes.

• Identify and assess emerging technologies and develop product and service lifecycle roadmaps.

Technical Skills & Capability(EUPSD Aligned)

The role requires strong architectural depth acrossEnd User Productivity and Service Desk services including:

• End User Compute & SOE:Windows SOE architecture (Windows 10/11) Autopilot provisioning Intune and SCCM device lifecycle management.

• Identity & Access:Active Directory and hybrid identity (Entra ID) AD modernization identitycentric and Zero Trust aligned designs.

• Collaboration & Productivity:Microsoft 365 (Exchange Online Teams SharePoint OneDrive) Unified Comms and IP telephony platforms records and information management integrations.

• Virtual Desktop & Remote Access:Azure Virtual Desktop secure enclaves transition from legacy VDI platforms.

• Security & Endpoint Protection:Microsoft Defender application control Essential Eight alignment endpoint security architectures.

• Service Desk Technologies:Omnichannel service desk platforms selfservice and automation (e.g. SSPR) shiftleft and digital employee experience tooling.

• Automation & AI:Power Automate Azure Automation AIenabled service desk and productivity capabilities.

You will be successful in this role if you have:

• NV1 Security Clearanceis required for this role.

• Proven experience designing and assuring enterprisescale service solutions in large complex environments.

• Strong ability to translate business needs into technical architectures and services.

• Sound understanding of service delivery management and multivendor service models.

• Exemplary leadership accountability and collaboration skills with a strong serviceexcellence mindset.

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