Claims Team Manager

At TAL our Claims Team Managers play a crucial role in guiding teams to deliver compassionate fair and customer-focused claims experiences. By leading high-performing teams and shaping consistent compliant claims practices this role helps ensure customers are supported with clarity and care during some of lifes most challenging moments. Through strong leadership continuous improvement and a focus on capability uplift youll contribute directly to TALs purpose of protecting Australians by building trust strengthening outcomes and ensuring every claim is handled with integrity and empathy.

In this role you will:

• Own claims portfolio performance delivering timely fair and customer-focused outcomes while managing costs and return-to-health results
• Lead and develop a high-performing team through coaching capability uplift and performance management
• Resolve complex claims and escalations to achieve balanced high-quality outcomes for customers and the business
• Ensure strong risk management by embedding compliance with policies regulations and claims frameworks
• Optimise operational delivery through effective resource planning workflow management and performance monitoring
• Drive continuous improvement by implementing best practice claims strategies and leading change within the team

Qualifications :

• Experience leading teams or strong claims experience with the ability to step into leadership
• Solid understanding of insurance claims processes ideally within life insurance
• Proven ability to manage operations prioritise work and drive team performance
• Strong communication skills with the confidence to engage and influence stakeholders
• Knowledge of regulatory and compliance requirements including industry standards
• Commitment to continuous learning and applying technical knowledge in a practical customer-focused way

Additional Information :

TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be: 

• An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index 
• Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change 
• Reconciliation Advocates Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community. 
• Need adjustments during the recruitment process Let our team know by getting in touch with us herewere here to support you.

Youre always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.  

As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks. 

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Remote Work :

No

Employment Type :

Full-time