Claims Specialist General Liability Claims

Victorian Managed Insurance Authority (VMIA)

• Job Title-Claims Specialist - General Liability Claims
• Work Type-Full time Ongoing

Join VMIA as a Claims Specialist and play a key role in delivering client-centred liability claims management that supports the Victorian public this roleyoullmanage complex claims end to end collaborate with internal and external stakeholders and contribute to building a confident and resilient Victoria throughbest-practiceclaims solutions.

Key highlights

• SalaryRangeof up to$150000(totalremunerationpackage inclusiveof super).
• Hybrid workenvironment - Enjoy a mix of office and flexible work arrangements fostering connection and strengthening majority ofyour working weekwill be in our collaborative office environment.
  

About the role
As a Claims Specialist in the General Liability Claims team you will manage a portfolio of insurance claims from end to end deliveringtimely defensible and client-centred outcomes. You will oversee all aspects of the claims process including policy interpretation reserving negotiation and resolution while supporting VMIAs purpose of building a confident and resilient Victoria.
Working within the Risk Insurance and Claims Solutions Division (RICS) you will contribute to best-practice claims management tailored to the Victorian public sector. Your role will play a key part in supporting client recovery mitigating risk exposure and maintaining VMIAs reputation for service excellence.

Key responsibilities

• Manage a portfolio of liability claims from initiation through to resolution ensuring defensible and client-focused outcomes.
• Interpret policy coverage and legislative frameworks to assess indemnity liability and claim exposure.
• Establishmonitor and adjust claim reserves while assessing and negotiating settlements and recovery opportunities.
• Build andmaintainstrong relationships with clients legal providers mediators and other stakeholders.
• Manage sensitive and complex client interactions including mediations and settlement forums.
• Collaborate with internal teams across Claims Legal Strategy Operations & Insights Underwriting and Risk Advisory functions.
• Ensure claims documentation and recordscomply withregulatory audit and governance requirements.
• Contribute to process improvements uplift initiatives and knowledge-sharing activities across the team.
• Identifytrends and insights within claims portfolios to support product development and improved claims responses.
• Promote a positive accountable and learning-focused team culture aligned with VMIA values.
  

Who you work with
You will work closely with the Claims Portfolio Manager Head of Claims Practice and peers across Claims Practice Historical Claims and Claims Strategy teams to support the delivery and continuous improvement of claims services and products. You will also collaborate with Underwriters Risk Advisors Legal teams and Operations & Insights colleagues to provide integrated solutions for clients. Externally you will engage with VMIA clients sector stakeholders insurers barristers mediators and third-party service providers to support effective claims resolution and recovery outcomes.

What we are looking for
We are looking for a client-focused and resilient claims professional with strong experience in liability claims management within insurance legal or financial services environments. You bring sound judgement analytical thinking and the ability to manage complex and sensitive matters while delivering high-quality service outcomes.
You are an effective communicator and relationship builder who can confidently engage with a broad range of stakeholders in high-pressure situations. You are adaptable solutions-oriented and committed to continuous improvement collaboration and professional accountability. Experience navigating legal complexity regulatory frameworks and public sector environments will be highly regarded.

Qualifications

• Minimum 3 years experience in end-to-end claims management or a related field.
• Experience managing liability claims including combined liability employment practices liability class actions and direct claimant matters.
• Background in commercial insurance legal practice employment law or financial services.
• Strong analytical negotiation and decision-making skills.
• Experience using Claims Management systems and working within governance frameworks.
• Ability to manage competing priorities and work effectively in high-pressure environments.
• Understanding of public sector environments and risk management principles is desirable.
• Associate/Fellow of the Australian and New Zealand Institute of Insurance and Finance (desirable).
• Relevant qualifications in Business Commerce Finance Law or related disciplines areadvantageousbut not essential.
• Must meet Fit and Proper Person requirements under APRA guidelines.

Whyjoin VMIA
At VMIA we believe diversity drives innovation. We are committed to creating an inclusive environment where everyone feels valued and empowered to contribute their unique perspectives.
We offer:

• Flexwork:Hybrid working to support your best performance.
• Parenting support:Generous parental leave(16weeks paid parental leave after six months of servicefor primary carers and4weeks for secondary carers).
• Learning & Development:Annual investment($2500)in your growthwithin-house training and LinkedIn Learning accessin addition.
• Wellbeing:Wellness sessions Employee Assistance Program (EAP) and ergonomic support.
• Culture & Lifestyle: Iconic office location volunteerleaveand life-stage support.
  

VMIA encourages applications from candidates of all backgrounds including Aboriginal and Torres Strait Islander peoples individuals with disabilities culturally diverse communities and members of the LGBTQIA community.

How to apply
We invite you tosubmityour CV and a cover letter. Use these to introduce yourself highlight your fit for the role and share whyyou areexcited about joining VMIA. For any questions about the role or application process please contact us at
At VMIA we are dedicated to fostering an inclusive workplace. We warmly welcome applications from people of all gender identities Aboriginal and Torres Strait Islander peoples individuals with disabilities and those from culturally diverse backgrounds.
If you have any accessibility needs during the recruitment process please let us know at

Other relevant information
Before starting at VMIA preferred candidates will complete pre-employment screenings. These assessments may include:

• Working Eligibility:Verification of your right to work in Australia.
• Employment History:Confirmation of your past employment detailsincludingemployment dates and compensation.
• Academic Credentials:Verification of your educational qualificationsto ensure they areaccurateand legitimate.
• National Criminal History Check:A check for any criminal record which may involve manual vetting by ACIC potentially causing delays.
• Pre-employment Misconduct Check:Used to verify the identity integrity andcredentials of potential employeesand verifies no past misconduct.
• Financial Background Checks:Applicable for certain roles such as Heads of Departments and Finance team members.
  

We value a collaborative work environment so employees are expected to spendthemajority ofyour working week in the from interstatemust be willing torelocateto Victoria.