Claims Quality Assurance Specialist Fixed Term Contract

At TAL this role is critical to ensuring claims decisions are technically accurate consistent and aligned with our risk and compliance standards. As part of our Quality Assurance function it provides independent insight and oversight to strengthen decision-making and uphold our Claims Philosophy. By combining deep technical claims expertise with a focus on continuous improvement this role helps build confidence in every claim outcomesupporting our purpose to protect and support Australians when they need us most. 

In This Role You Will: 

• Deliver quality assurance reviews to ensure technically accurate and compliant claims decisions  
• Identify trends and risks through data-driven analysis to improve claims consistency and outcomes  
• Strengthen adherence to the TAL Quality Assurance Framework and risk management principles  
• Evaluate and uplift claims controls systems and processes against regulatory and policy requirements  
• Influence continuous improvement through reviews insights and best practice recommendations  
• Lead remediation and enhancement initiatives to address quality compliance and process gaps 

Please note this is a 12-month fixed term contract with potential for extension or further work opportunities.  

Qualifications :

• 35 years experience in claims quality assurance within life insurance or financial services  
• Strong technical knowledge of life TPD trauma and income protection claims assessment  
• Understanding of regulatory legal and compliance frameworks impacting claims decisions  
• Detailed knowledge of claims processes governance and quality assurance practices  
• Ability to apply technical expertise to improve decision accuracy consistency and outcomes  
• Stakeholder engagement and communication skills aligned to collaboration and accountability 

Additional Information :

TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be: 

• An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index 

• Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change 

• Reconciliation Advocates Read our Innovate Reconciliation Action Plan. 

• We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community. 

• Need adjustments during the recruitment process Let our team know by getting in touch with us  here to support you. 

Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and valueworking together to find the best solutions for problems. 

As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks. 

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Remote Work :

No

Employment Type :

Full-time