Claims Consultant Direct Team

As a Claims Consultant within our Direct Claims team you will manage life insurance claims from start to finish providing a seamless experience for our customers.

In this role you will: 

• A key focus of this role involves providing a best-in-class customer and client (e.g. advisers trustees fund administrators) experience including regular communication in relation to the status of claims and managing expectations to deliver on quality health and claim outcomes. 
• Independently managing a portfolio of Direct claims end-to-end
• Assess analyse calculate and finalise claims payments
• Active engagement of external treating doctors rehabilitation consultants as well as in house medical and legal specialists and delivering timely outcomes for our customer
• Provide exceptional customer service in accordance with our philosophy policy and claims procedures
• Participate in case conferences peer case discussions and instructing third party service providers

Qualifications :

• Life insurance claims management experience within Group/Direct policy within Life Insurance
• Workers Compensation or Return to Work claims management experience with an Allied Health and Legal background 
• Strong analytical problem-solving & time-management skills
• Excellent communication & empathy to support customers during challenging times.
• Solid understanding of injuries illnesses and treatment 

Additional Information :

TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be: 

• An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index 
• Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change 
• Reconciliation Advocates Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTQI community. 
• Need adjustments during the recruitment process Let our team know by getting in touch with us here to support you.

Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and valueworking together to find the best solutions for problems. 

As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks. 

#LI-Hybrid 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Remote Work :

No

Employment Type :

Full-time