Claims Consultant

Location: Brisbane Australia

At Allianz Partners were continuously improving how we support customers through the claims experiencefocusing on efficiency clarity and care at every step. Were looking for a Claims Consultant who brings strong technical capability sound judgment and a customer-first mindset to a fast-paced and evolving environment.

As a Claims Consultant in our Travel team youll play a key role in delivering fair and timely claim outcomes. Youll combine your expertise with a practical solutions-focused approach using available systems insights and team knowledge to make consistent and well-informed decisions.

Youll also contribute to how we refine and improve the way we work ensuring we continue to enhance both customer outcomes and team performance.

• Assess a broad range of travel insurance claims with accuracy fairness and efficiency
• Communicate clearly and empathetically with customers throughout the claims process
• Interpret policy wording and apply guidelines to support consistent decision-making
• Identify opportunities to improve processes and contribute to ongoing enhancements
• Support and mentor team members sharing knowledge and best practices
• Work collaboratively with internal teams including medical and teleclaims
• Use systems and available insights to manage workload effectively and support quality outcomes

• Strong interpersonal skills with the ability to build trust and handle sensitive situations
• A customer-focused approach even in complex or high-pressure scenarios
• Confidence in managing conversations and resolving issues professionally

• Ability to manage multiple priorities in a fast-paced environment
• Comfortable working with changing priorities processes and tools
• Strong attention to detail and commitment to getting things right

• Experience interpreting insurance policies and assessing claims
• Sound judgment and analytical thinking to support fair outcomes
• Exposure to complex or non-routine claims is highly regarded
• A proactive approach to learning and improving how work is done

• You take ownership and look for ways to improve how things are done
• Youre open to new approaches and ways of working
• You contribute positively to team culture and performance
• You balance efficiency with care in customer interactions

At Allianz were committed to creating an environment where our people can do their best work and continue to grow.

• Global organisation with career opportunities
• Ongoing learning and development
• Supportive inclusive team culture
• A focus on continuous improvement and better ways of working
• A company that genuinely cares about its customers and employees

Ready to make an impact in a role where your work really matters
Apply now and be part of a team delivering care when its needed most.