Claims Advisor

Make a Real Difference in Peoples Lives Join Suncorps Workers Compensation Claims Team

Are you passionate about helping others and delivering exceptional customer service Suncorp Group is looking for a motivated and compassionate professional to join our Workers Compensation Claims team in a role where your work truly matters.

Youll manage a portfolio of personal injury claims and play a key role in supporting people through challenging times.

This is a permanent full-time opportunity based in Darwin with the flexibility of a hybrid work environment.

What Youll Be Doing

• Managing a portfolio of Workers Compensation claims for small medium and large employers

• Accurately assessing claims and ensuring injured workers receive the correct entitlements in line with the Return to Work Act 1986 (NT)

• Communicating clearly and empathetically with all stakeholders
• Prioritising your workflow to meet key timeframes and deliver a seamless experience
• Collaborating with internal teams and external partners to deliver proactive case management
• Providing high-quality customer service to employers injured workers and legislative authorities through compliant efficient and timely support

What Youll Bring

• A passion for people and a proven track record in delivering exceptional customer service
• Strong communication skills you know how to listen engage and resolve issues effectively
• A team-focused attitude with the ability to thrive in a high-volume fast-paced environment
• Empathy and compassion for those navigating complex often emotional situations
• The ability to analyse information and make sound timely decisions
• Experience in Workers Compensation or Personal Injury claims is highly regarded
• Allied Health background Thats a bonus!

Why Youll Love Working at Suncorp

When you join Suncorp youre not just taking on a job youre embarking on a career with a company that values your growth well-being and success. Heres what we offer:

• Competitive salary performance-based incentives
• Leave Benefits:Annual leave Flexible leave personal leave loyalty leave and parental leave (20 weeks full pay or 40 weeks half pay).
• Hybrid Working:Work where you thrive with our flexible blend of on-site and at home work arrangements.
• Work-Life Balance:Ensure you have the time and support you need to thrive both personally and professionally
• Staff Discounts:Access to exclusive discounts on Suncorp Insurance Brands such as AAMI Shannons Apia & more. As well as offers from over 400 top retailers.
• Reward & recognition programs:We celebrate your hard work and achievements!
• Career Development:We prioritize your career development offering ongoing training growth opportunities and the support you need to reach your full potential.
• Reputable Employer:National trusted company with an inclusive and diverse workplace.

Its worth noting that specific benefits may vary depending on the role level and location of the employee. For more on our employee benefitsClick Here

Why youll love working with us

At Suncorp our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences weve had to become even more customer obsessed innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why were here. Caring for others being courageous and doing the right thing underpins everything we do.

Chase the sun apply online today

At Suncorp we believe we are our best when our workforce is as diverse talented and passionate as the communities in which we live and operate and where our people feel included valued and connected. We are passionate about inspiring our people by creating a diverse accessible and inclusive culture offering flexible work career development and internal mobility and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation.