Centre Development Manager
Job Location:
Rockingham - Australia
Monthly Salary:
Posted on:
Vacancies:
Job Summary
We have a career defining opportunity for a motivated practical and experienced Service Manager (Centre Development Manager) to lead our Rockingham Auto Service Centre.
What will you be doing
You strive to grow and develop the overall operational performance of the automotive centre in line with our Auto Services strategic addition you lead a small professional team of Service Advisors Team Leader (Workshop Foreman) and Detailer/Driver.
Responsibilities include:
Ownership of the Centres key performance indicators including: revenue profitability quality assurance compliance management
Management and monitoring of health safety and environment compliance
Performance planning and management of staff in accordance with RAC policies and procedures
Providing customer and member service excellence
Optimisation and growth of the existing client base
Review recommend and implement operational improvements to ensure efficient operations
Inventory/stock/equipment management
Escalation points for customer feedback
Participation in retention recruitment and selection activities
Reporting to the Operations Manager this position is offered on a permanent full-time basis.
What are we looking for in you
You will utilise your previous auto industry experience combined with demonstrated coaching and consultative leadership style and will also maintain:
A sound level of sales and business acumen
Proven experience in growing an existing client base
A high level of both written and verbal communication and relationship management skills
Strong problem solving conflict resolution and decision-making skills
Well-developed organisational and planning skills along with an ability to multi-task
Experience coaching and developing staff and creating a highly engaged work culture
What can we offer you
A competitive base salary plus Super and lucrative quarterly incentive structure
A yearly travel allowance up to $5000.00
Generous discounts on home contents and car insurance as well as member benefits and free roadside assistance
In-house Health and Wellness programs and Platinum WorkSafe Certification
Ongoing development opportunities
An active social club
How to Apply
If this role sounds like you please click on theAPPLYbutton and follow the prompts. For more information or a confidential discussion please contactOliver SunichTalent Acquisition Partner Motoring & Home Services Email
Supporting Diversity & Inclusion
RAC is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements we encourage you to advise us at the time of application or contact for assistance through the recruitment process.
Required Experience:
Manager
About Company
RAC WA offers insurance, roadside assistance, car servicing and repairs, tyres, batteries, loans, home security, travel and member deals for West Australians. Non-members welcome!
