Branch Manager

As the Branch Manager at Melbourne City youll take ownership of a busy city location leading the team to deliver exceptional customer experiences strong commercial outcomes and operational excellence. 

This is a hands-on leadership role for someone who enjoys developing people lifting performance and creating a positive high-performing culture. Youll be comfortable leading from the floor supporting your team through busy periods and balancing customer experience sales and operational priorities.

YOUR ROLE

Ready to roll up your sleeves and make things happen Your responsibilities will include but are not limited to: 

• Lead coach and develop a frontline team to deliver strong sales service and operational outcomes. 
• Drive branch sales targets customer experience results profitability and operational KPIs. 
• Build a positive accountable and team-first culture. 
• Support Customer Experience Agents to deliver great service and identify sales opportunities. 
• Manage branch performance including P&L costs productivity and daily reporting. 
• Oversee fleet availability vehicle presentation refuelling check-ins and branch logistics. 
• Resolve customer issues quickly and professionally. 
• Optimise rosters to meet operational demand. 
• Maintain safety compliance and audit standards. 
• Take ownership of continuous improvement across the branch. 

YOUR SKILLS

Youre a natural leader who thrives in a fast-paced target-driven environment. Youll bring: 

• Leadership Experience: Previous experience leading a team in a sales service retail operations or customer-focused environment. 
• Sales Mindset: Confidence driving performance coaching sales behaviours and working towards targets. 
• Coaching Style: A team-first approach with the ability to develop people lift standards and create accountability. 
• Operational Ownership: Strong organisation time management and problem-solving skills in a busy operational environment. 
• Customer Focus: A commitment to delivering a high-quality customer experience and resolving issues effectively. 
• Commercial Awareness: Confidence working with KPIs costs productivity and branch performance measures. 
• Adaptability: A proactive hands-on approach and the ability to work autonomously.  

Car rental experience is desirable but not essential. 

All successful applicants must complete a National Criminal History Check hold a current full drivers licence and have full Australian working rights.  

WHAT WE OFFER

At SIXT Australia we offer more than just discounts - though you get those too! To ensure our employees feel valued empowered and celebrated we provide a range of benefits including:   

• Participate in our lucrative performance-based incentive program. 
• Competitive salary package including motor vehicle phone and laptop. 
• Travel discounts on SIXT car rental cruises and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on fuel groceries movie tickets gift cards gym memberships attractions restaurants and much more. 
• Discounts on a range of NRMA personal insurance products including car home & travel. 
• Grow progress or relocate your career and move around the NRMA Group or different locations with us. 

Were for inclusion diversity and representing the customers and communities we serve. Thats why we welcome applications from First Nations people with disability those from diverse cultural backgrounds people of all genders members of the LGBTQI community and anyone else who wants to be part of our team.

Bring your leadership to life. Drive growth shape culture and deliver excellence. Apply now or visit ourcareers siteto find out more. Join Team Orange today!  

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. SIXT Australia is not responsible for any fees related to unsolicited resumes.

Remote Work :

No

Employment Type :

Full-time