Casual Campaign Student Ambassador ASK La Trobe

Job No.:571023

Work type:Casual

Casual Campaign: Student Ambassador (ASK La Trobe)

• Multiple roles available
• Up to a maximum of 5 months duration
• Full time/Part-time (3 days min.) casual position for an immediate start
• Peak period coverage between end of November 2026 March 2027
• Contact Centre Services coverage between 8:00am 7:00pm
• Higher Education Officer Level 2 casual rate $42.89 per hour super
• Campus Independent

Duties:

• Assist new students to navigate Student Online and enrol timetable access LMS and understand the Handbook.
• Answer general queries about studies such as study plans timetables & contact hours.
• Support students to build their personal Orientation Planner in time for O-Week.
• Refer students to ASK La Trobe or other stakeholders during the peak period for more detailed assistance for complex enquiries.
• Refer students to other services such as clubs and societies Medibank staff Overseas Students Health Cover (OSHC) enquiries Student IT
• General queries wayfinding and campus navigation books and book lists car parking on campus public transport to campus best coffee on campus uniform requirements (e.g. nursing).
• Assist and support Load Optimisation Outbound Call Campaigns as part of our outreach support by contacting students via phone and/or email.
• Assist and support Inbound phone enquiries for new students.

Requirement to be available full time for peak periods between December 2026 (including 24 & 28-31 December 2026 for VTAC rounds) up to February/March 2027. Part time i.e. 3-4 days can be discussed and negotiated with the right incumbent/s.

Incumbent must be available to work between the hours of 8:00am 7:00pm Monday to Friday.

Selection criteria:

The successful candidate must demonstrate possession of the following knowledge and skills:

• Is a current student or recently graduated student of La Trobe University.
• Ability to follow instructions and procedures.
• Knowledge of various student software applications used for administrative tasks eg Student Portal Allocate LMS.
• An ability to work to given deadlines and to set standards.
• An ability to communicate information in a courteous and effective manner.
• A flexible approach to duties and a positive attitude to work.
• Willingness to learn.

Application procedure

Please apply online with yourCV and a cover letter addressing your suitability for the position and your preference for full time or part time work and availability between 8:00am-7:00pm

Only shortlisted candidates will be contacted for an interview. As part of the screening process all applicants will be requested to complete a 10min video assessment addressing 2-3 questions. Video link will be sent to the applicants upon application submission.

Job advertisement may close earlier if a suitable applicant is found. Applicant must have full working rights in Australia for the full duration of the appointment.

Applications close by 11:55pm Sunday 20^th September 2026

Recruitment enquiries:

For inquiries about this position please contact Emma Fowler at the following email:

All La Trobe University employees are bound by the Working with Children Act 2005. If you are successful you will be required to hold a valid Victorian Employee Working with Children Check or Interstate equivalent prior to commencement.

Why La Trobe:

• Develop your career at an innovative global university where youll collaborate with community and industry to create impact.
• Enjoy working on our inspiring and stunning campuses the perfect hub for industry students and academics