Case Manager

Case Manager - Shopfront Youth Legal Centre

• Permanent Full Time 38 hours/week
• Location: Surry Hills NSW
• Salary: $90K Super NFP Salary Packaging
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values we advocate for a fairer Australia to meet the growing needs of people across the country. Together were building hope and possibility for all. Find out more about us and our purpose.

Your Opportunity

The Shopfront Youth Legal Centre is a free legal service for homeless/disadvantaged young people aged 25 and under. It is operated jointly by Mission Australia The Salvation Army and the law firm Herbert Smith Freehills Kramer.

This role will provide client centered case work support to young people mainly those who have mental health issues and/or cognitive impairments.

Your key responsibilities will be to:

• Provide case management for clients of The Shopfront including but not limited to court support report writing implementing support plans for section 14 applicants.
• Work collaboratively with legal and other staff of The Shopfront and other support services to ensure best practice interventions are provided
• Actively participate and engage in interagency meetings forums and contribute to the effective functioning and development of the service
• Provide ad-hoc support and referrals to young people when needed
• Develop quality relationships with a range of key external and internal stakeholders
• In collaboration with the Principal Solicitor and the Team Leader supervise students on placement with The Shopfront
• Actively maintain systems and processes and support in a range of program activities including the completion of internal and external reports statistics feedback summaries and yearly outcomes.

Requirements for Success

• Bachelors degree in social work or relevant qualification with minimum 1 year experience working with young people or 2 years of experience in another relevant field
• Demonstrated ability to provide specialised or complex therapeutic interventions and manage a caseload of complex clients
• Experience with clients dealing with issues including homelessness poverty abuse mental health and knowledge of support services
• Good working knowledge (or capacity to develop an understanding) of the criminal legal system
• A commitment to advancing the rights of young people
• Highly developed administrative skills along with well-developed written and oral communication
• Drivers licence desirable

Before starting work with us you will need to undertake a national police history check qualifications WWCC and referee checks.

Your benefits

• Rewarding Work- every day you know youre making a real difference
• Not-for-profit salary packaging reducing your tax (details via AccessPay)
• Free external confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender age ethnicity race cultural background disability religion and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So whoever you are if youre skilled and actively support our purpose and values you would be welcome at Mission Australia.

If you live with disability and require support to submit your application please email or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application please contact us at

Find out more about a career with Mission Australia.

How to apply

Click Apply and send your application today!

As a committed Circle Back Initiative employer we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you