Case Manager – Private Rental Assistance Program (PRAP) Plus

Who is Haven; Home Safe

Haven Home Safe (HHS) is a purpose-driven for-purpose community housing provider committed to ending housing insecurity and advancing housing justice across Victoria. We centre the voices and lived experience of the people we support working alongside our clients to deliver services that are respectful inclusive and responsive.

We deliver homelessness intake and referral services integrated housing and support services encompassing Social and Affordable housing Specialist Disability Accommodation (SDA) Transitional Housing Management (THM) and property services. We have four (5) main office locations Bendigo (registered Head Office) Preston Epping Mildura and Geelong.

Summary:

Therolewillsupportprivaterentaltenancies atriskviaearlyinterventionandassistthosewhohavecapacityto sustain private rental to enter the market. They will do this by providing targeted preventative programs generating access to housing opportunities and understanding the dynamics of the local private rental housing market andidentifyingopportunities for at risk households.

Responsibilities:

ClientService

• Maintainaclientcaseloadinlinewithfundingandprogramguidelines.
• Supporteachclientwiththedevelopmentofatailoredcaseplanusingaclient-centredframework
• Providetimelimitedoutreachinterventionstosupporttenancies.
• Educateandsupportclientswithprivaterentalapplicationsaswellasconnectiontoutilitiesand
• Services.

StakeholderEngagement

• Buildlinkswithinthelocalrealestatesectortoenableadvocacyforprospectiverentersandearlyintervention with households at risk.
• Developworkingrelationshipswithandlinkclientstoappropriatecommunityserviceproviders
• Activelyparticipateinexistingcollaborativearrangementswithinthesector.

AdhereToPoliciesandProcedures

• Maintainaccurateprofessionalandappropriateclientrecordscasenotes case plans and other documentation
• ComplywithlegislativerequirementsandworkwithinHHSpoliciesproceduresandpracticeframeworks

Teamwork

• Attendandactivelyparticipateinteammeetingspeerandindividualsupervisionsessions.

Activelycontributetotheteamthroughcollegialsupportandassistanceasrequired.

Key Selection Criteria:

Alignment with HHSs Vision Values and Impactprinciples.

Essential

• Solidunderstandingofcausesandbarrierstoprivaterentalfacedbyhomelessnessoratriskof Homelessness
• KnowledgeofthelocalRealEstatesectorregardingaccessandaffordabilityofrentalproperties.
• Asoundknowledgeofhousingoptionsandwhatisrequiredtoaccessprivaterentalhousing.
• Excellentcommunicationinterpersonalandnegotiationskillsincludingdemonstratedsensitivitytocultural awareness and needs of clients.
• Experiencestrictlyadheringtoestablishedguidelinespoliciesandprocedures
• Demonstratedunderstandingoftheimportanceofconfidentialityandprivacy
• KnowledgeofCustomerRelationshipManagementdatabases

Desirable

• AformalqualificationinSocialWorkWelfareSocialSciencesorequivalent.

Safety Screening Requirements

• Victorian Drivers Licence.
• National Police Check.
• Working with Children Check.

Travel Requirements

This role may require some travel.

This role involves direct client andcommunity-basedwork including outreach and lone working in unfamiliar environments. Employees may support individuals experiencing trauma mental health issues family violence or significant psychosocial stressors and may be exposed to emotionally challenging situations and on occasion distressed agitated aggressive or violent behaviours. The role requires emotional resilience sound judgement and the consistent application of trauma informed andself-carepractices. The organisation actively manages psychosocial and safety risks through risk assessment and planning supervision workload monitoring safety protocols check in procedures training managerial support and access to employeewellbeing supports.

Applications close

12th August 2026 and are received via: Seek. If you have any questions about the role please reach out to People Experience Team via: