Case Manager – Homeless Case Coordination Program

Who is Haven Home Safe

Organisational Overview Haven Home Safe (HHS) is a purpose-driven for-purpose community housing provider committed to ending housing insecurity and advancing housing justice across Victoria. We centre the voices and lived experience of the people we support working alongside our clients to deliver services that are respectful inclusive and responsive. We deliver homelessness intake and referral services integrated housing and support services encompassing Social and Affordable housing Specialist Disability Accommodation (SDA) Transitional Housing Management (THM) and property services.

We have four (4) main office locations Bendigo (registered Head Office) Preston Mildura and Geelong.

Our Values HHS is guided by four core values: Inclusion and Belonging Collective Impact Empowering Leadership and Changing Lives. We are deeply committed to our collective impact demonstrated through our ESG Impact Framework and commitment to First Nations Peoples through our Reconciliation Action Plan.

Role Purpose The Homeless Case Coordination Program aims to achieve long-term housing employment education health and wellbeing outcomes for people who are experiencing homelessness or at risk of homelessness as well as to assist individuals and families in housing crisis to establish and/or maintain appropriate secure and sustainable housing including assistance to secure long-term housing through the provision of support to people in THM properties.

Primary Responsibilities

Undertake appropriate assessment planning and review procedures with each client

Deliver comprehensive support to clients to navigate complex systems improve their capacity to obtain adequate accommodation and/or address their broader housing and wellbeing needs.

Work closely with clients to develop personalised case plans to coordinate access to housing healthcare wellbeing and therapeutic services.

Key Selection Criteria

Alignment with HHSs Vision Values and Impact principles.

Essential

Demonstrated experience working within a dynamic community service setting that provides responsive servicing to clients

Experience working in a case management framework

An understanding of the behaviours of people who are undergoing significant personal crisis and the range of presentations that may be part of that

Excellent communication interpersonal and negotiation skills including demonstrated sensitivity to cultural awareness and needs of clients

Desirable Formal qualification in Community Services Social Work Social Sciences or equivalent

Safety Screening Requirements Victorian Drivers Licence. National Police Check. Working with Children Check.

This role may require travel.

This role involves direct client and community based work including outreach and lone working in unfamiliar environments. Employees may support individuals experiencing trauma mental health issues family violence or significant psychosocial stressors and may be exposed to emotionally challenging situations and on occasion distressed agitated aggressive or violent behaviours. The role requires emotional resilience sound judgement and the consistent application of trauma informed and self care practices. The organisation actively manages psychosocial and safety risks through risk assessment and planning supervision workload monitoring safety protocols check in procedures training managerial support and access to employee wellbeing supports.

Applications close

12th August 2026and are received via: Seek. If you have any questions about the role please reach out to People Experience Team via: