Case Assessment Officer 13 July start

Case Assessment Officer Remediation Program
Sydney 12-Month Fixed-Term Contract (with view to extend)

We are currently seeking experienced Case Assessment Officers to join a high-profile remediation program within a fast-paced service delivery environment. This is an excellent opportunity to contribute to a large-scale regulatory initiative reviewing financial advice and supporting fair client outcomes.

As a Case Assessment Officer you will play a key role in delivering remediation activities through detailed file reviews and accurate case assessments. Working closely with senior stakeholders you will assess advice against regulatory frameworks identify potential client detriment and support the determination of remediation actions.

• Review and assess client files relating to financial advice
• Evaluate advice against frameworks policies and regulatory guidelines
• Identify potential client detriment and remediation requirements
• Draft clear and concise outcome reports and documentation
• Maintain accurate records within case management systems
• Liaise with internal teams (QA operations calculations) to progress cases
• Escalate complex matters to senior stakeholders as required

• Strong understanding ofcompliance and regulatory frameworks
• Experience in remediation financial advice or case assessment roles
• Exceptional attention to detail and analytical skills
• Strong written and verbal communication skills
• Ability to meet deadlines in a target-driven environment

• Initial 12-month contract with strong likelihood of extension
• Opportunity to work on a large-scale remediation program
• Collaborative and supportive team environment
• Valuable exposure to regulatory frameworks and governance