Capacity and Availability Manager

• Werea Family Friendly certified workplace we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.

Our team feel Leidos isa great placeto work. Learn more about our culture and benefits by visiting us hereExplore Leidos Australia Careers

Do Work That Matters

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts backed by our global experience and network of partners are working to solve the worlds toughest challenges in government intelligence defence aviation borderprotectionand health markets.

Your New Role and Responsibilities

The Capacity and Availability Manager plays a key role in delivering ITIL 4 aligned services within a SIAM shared-resource this role you will provide cross-practice oversight lead Capacity and Availability practices and ensure alignment with customer policies and practice definitions. You will support governance forums foster strong stakeholder engagement and champion continual improvement across service delivery practices.

Key Responsibilities

• Lead service delivery governance by managing SLAs conducting quality reviews andrepresentingteams in SIAM forums

• Drive continual improvement initiatives across ITIL practices while acting as an escalation point for service matters

• Develop andmaintainplaybooks ensuring clear workflows controls and alignment with customer policies

• Create and manage Capacity Availability and Performance plans including forecasting trending and analysis

• Collaborate with stakeholders and vendors to enhance tooling reporting dashboards and data quality

About You and What Youll Bring

• Demonstrated experience in ITSM or Service Governance within SIAM environments with cross-practice exposure

• Strong communicationand stakeholder engagement skills with the confidence tofacilitateacross diverse teams

• Skilled in ServiceNow reporting dashboarding and driving data quality improvements

• Highly organised and proactive with the ability to manage multiple priorities and lead continuous improvement initiatives

• ITIL 4 Foundation certified (required) with SIAM and advanced ITIL certifications highly regarded

This role does require the successful applicant to be an Australian Citizen and be able to gain andmaintaina Baseline level security clearance.

Diverse Team Members SharedValuesand a Common Purpose

Providing our customers with smarter solutions takes an incredible team with diversity of thought experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values.Itsabout creating a workplace where everyone can do meaningful work feels supported valued and respected and has equal access to opportunities to thrive.

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders culturally and linguistically diverse people people with disabilities veterans neurodiverse people and people of all genders sexualities and age groups.

Our five Advocacy Groups (Women and Allies Network Young Professionals Defence & Emergency Services Action for Accessibility and Abilities and Pride)provide an opportunity for team membersto connect and collaborate on shared interests and work to support and celebrate our diverse community.

Next Steps

• To apply for this role follow the links or apply via our Careers page.

• Recruitment process virtual / face-to-face interview & background checks.

• Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements.

• We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team at for support.