Call Centre Consultant Roadside Assistance

• Multiple full-time positions available Generous pay rates Great benefits
• Monday 31^st August start date Extensive training provided Fun hard-working team
• 24/7 call centre - core hours 5:00 AM - 1:00 AM Roster provided 6 weeks in advance

Your new opportunity

RAAs Roadside Assistance Centre is growing and weve got multiple Call Centre Consultant roles up for grabs.

Youll be the first friendly voice our members and clients hear when their car breaks down. Reporting to the Team Manager youll turn a stressful moment into a calm sorted one.

Youll:

• Answer member and client calls with professionalism and empathy
• Deliver top-tier service that keeps members coming back
• Solve problems on the spot minimising escalations
• Collaborate with your team and help drive better ways of working
• Hit monthly KPIs and call quality standards

About you

Youre confident self-motivated and thrive in a high-performing team. Youve also got:

• A knack for fast-paced call centre work
• Sharp attention to detail and solid multitasking skills
• A professional phone manner with genuine empathy
• Good knowledge of Adelaide metro and SA country areas
• Solid MS Office and database/data-entry skills
• Excellent communication and a natural flair for great customer service

Please note: this role involves a rotating roster including shifts and weekend work.

About us

Established in 1903 RAA has grown up alongside South Australia - and for more than 120 years the community has trusted us to have their back. Known for our iconic road service and insurance we now support over 840000 members across travel solar and battery solutions EV charging and more. And we dont just deliver services we stand up for what matters advocating for safety wellbeing and a stronger future for our state.

Our purpose is simple: be better for our members and better for our community. Guided by our values Member Obsessed Doing the Right Thing Delivering Together and Courageously Challenging. Were one of SAs most trusted brands and largest employers. Were on a mission to be the #1 employer of choice creating an inclusive supportive workplace where our people feel empowered to make a real difference every day.

Benefits

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

• Free RAA premium road service
• Access to our RAA Rewards Program
• Generous discounts on all RAA products
• Flexible work arrangements
• Ongoing Training & Development opportunities and a Study Support Program
• Wellbeing facilities and Corporate Health Insurance Plan

How to apply

To be part of something bigger and work for a passionate South Australian organisation with members at heart clickApplyto submit your application by 9.00am Thursday 30^th July 2026.

Please reach out to if you have any particular needs that we can support you with throughout this process.

Youll need to provide evidence of your eligibility to work in Australia and well also need you to undertake a police check before you can work with us at RAA.

Were committed to a diverse inclusive workplace where everyone is valued for their unique contributions. We welcome applications from people of all ages and backgrounds including people living with disability First Nations Peoples LGBTIQA community members and people from culturally diverse backgrounds.