Business Support Analyst

About Your Reformer

Your Reformer is a fast-growing global brand in the reformer Pilates space selling machines accessories software products and education to customers around the world. With a strong digital-first presence and a passionate customer base weoperateacross ecommerce ERP and CRM platforms to deliver a seamless experience at scale.

As we continue to grow operational excellence is everything. This role sits at the intersection of our systems data and people keeping things runningcleanlyso every team can perform at their best.

About The Role

The Business Support Analyst is a critical operational role responsible formaintainingthe health and performance of our core business systems. You will be the go-to person for system error triage reporting process documentation and new team member onboarding working across Shopify NetSuite and HubSpoton a daily basis.

This is a generalist systems role suited to someone who is equally comfortable investigating a NetSuite sync error building a reporting dashboard and walking a new hire through platform access. You will work closely with both the tech team and the operations team sitting at thecentreof how the business runs.

This role is a full time hyrbid role with a mix of days from home and in our Mornington HQ for collaboration with team.

Key Responsibilities:

System Error Management & Issue Resolution

• Monitor triage and resolve system errors across Shopify NetSuite and HubSpotand other business systems
• Investigate root causes and implement or escalate fixes as appropriate
• Maintain an error log and resolution tracker toidentifypatterns and prevent recurrence
• Liaise with platform vendors and internal dev/tech team for complex issues

Reporting & Data Integrity

• Buildmaintain and distribute operational and business performance reports
• Ensure data consistency across systems flag and resolve discrepancies between platforms
• Support commercial and ops teams with ad hoc reporting requests
• Contribute to the development of dashboards and self-serve reporting tools

System Updates & Process Changes

• Coordinate and document system configuration updates and platform changes
• Create andmaintainSOPs process maps and change logs
• Support the rollout of new features integrations or workflows across the business
• Identifyprocess inefficiencies and recommend improvements

New Team Member Setup & Onboarding

• Manage platform access provisioning for all new starters across Shopify NetSuite HubSpot and other tools
• Prepare onboarding documentation and system training guides
• Ensure offboarding access removal is completed accurately and promptly
• Continuously improve the onboarding experience as the team scales

Cross-Functional Support

• Act as a connector between the tech team and operations team on system-related matters
• Support project delivery for operational improvement initiatives
• Provideday-to-day system guidance to team members across the business

What Were Looking For:

Essential

• 34years experiencein a business analyst systems support or operations analyst role
• Hands-on experience with at least one of: Shopify NetSuite or HubSpot
• Strong analytical and problem-solving skills comfortable diagnosing system issues
• High attention to detail and data accuracy
• Clear communicator who can translate technical issues for non-technical stakeholders
• Self-directed andorganised able to manage multiple priorities across a 5-day week
• Comfortable working both independently and cross-functionally

Highly Regarded

• Experience across more than one of: Shopify NetSuite HubSpot
• Background in ecommerce retail or SaaS businesses
• Experience building reports or dashboards ( Power BI native platform reporting)
• Familiarity with access management and onboarding workflows
• Exposure to process documentation and SOP creation

If this sounds like the right opportunity for you wed love to hear from you! Please apply via the link below or send your CV and a short cover letter to our careers inbox at We cant wait to learn more about you!