Primary Details

• Location: Sydney NSW

• Type: Permanent full time role

• Hybrid Role Happy to talk flexible working

The opportunity

We have an exciting opportunity for a Business Optimisation Manager to join our team during a period of significant customer operational and digital transformation. Youll partner with leaders across the business to deliver process optimisation continuous improvement and AIenabled solutions that drive better customer and operational outcomes.

About QBE

At QBE we get to the heart of what matters for our customers. And we do it all with a human touch.

Were an international insurer with more than 13000 people working across 26 countries which means were big enough for your ambitions yet small enough for you to make a real impact. Its an exciting time. Were building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact at work and in the world As part of the QBE team youll get to spend every day working with people who are passionate talented and kind.

Your new role

As the successful candidate you bring unique insights and perspective to redesign processes for improved customer and operational outcomes. You can creatively solve complex problems with innovative solutions.

You will:

• Partner with business leaders and stakeholders to identify prioritise and deliver business improvement initiatives that enhance customer and operational outcomes.

• Lead endtoend process optimisation and business process reengineering analysing current and future state processes to identify root causes and improvement opportunities.

• Apply Lean and Six Sigma methodologies to deliver sustainable measurable improvements across largescale operations.

• Design and deliver AIenabled and datadriven optimisation initiatives leveraging automation advanced analytics and AI to improve efficiency decisionmaking and customer experience.

• Develop clear business cases objectives strategies and delivery plans to support transformation initiatives and improved customer satisfaction.

• Operate across complex largescale insurance environments including global and multitimezone teams and engagement with offshore or outsourced partners where required.

About you

You bring a strong combination of process expertise curiosity and commercial mindset with a passion for improving how work gets done.

You will have:

• Extensive experience in Business Optimisation Business Improvement or Continuous Improvement roles leading initiatives endtoend.

• Proven success delivering process reengineering and optimisation in large complex environments ideally within insurance or financial services.

• Strong handson capability in Lean and Six Sigma with demonstrated application in operational settings.

• Experience working within large or global organisations including exposure to multiple time zones and offshore or outsourced delivery models.

• Best practice experience delivering or supporting AIled automation or advanced analytics initiatives applying technology to solve real business and customer problems.

• A customercentric analytical and curious mindset with strong attention to detail the ability to understand endtoend processes quickly and a passion for continuous improvement.

Benefits

We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from:

• Hybrid Working a mix of working from home and in the office to enhance your work/life balance

• Free holistic wellbeing coaching nutritional confidential counselling financial and legal advice

• 18 weeks gender-equal flexible leave for all new parents including paid super

To learn more about benefits of working with us click here.

Awards & Recognition

We value our employees experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity Equity & Inclusion Award at the Insurance Business Australia Awards for our program

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements click here.

How to Apply

If youre looking for a career that combines your expertise and your empathy click Apply today. Successful applicants will need to complete work rights police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements alternative work arrangements or you would like to connect with one of our networks please contact us at .

Skills:

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.