Business Operations Officer

Business Operations Officer

• $93017.00 per annum 12% superannuation
• Full time 12 month fixed term opportunity
• Wadawurrung/Geelong based role (hybrid work from home 3 days a week in office)

About the opportunity

The Dispute Management Division (DMD) operates within WorkSafes Return to Work Victoria Business Unit and has the primary responsibility for the management of common law statutory benefits disputes third party recovery claims and associated litigation.

The Business Support Officer will provide administrative support and service to the business utilising a variety of policies and procedures and with some specialist knowledge required. This may involve either coordinating the activities of others or supporting a manager and their team or providing support across the division.

This role requires flexibility agility and responsiveness to support the achievement of business addition some travel to Melbourne CBD will be required for this role on an adhoc basis.

Key accountabilities:

• Act as a point of contact for stakeholders and as required undertake VicRoads searches and audit compliance in accordance with VicRoads Information Protection Agreement (IPA) between VicRoads and WorkSafe and liaise with VicRoads regarding information requested in accordance the Road Safety Act 1986 (Vic);
• Managing business process for the division such as access to systems and finance support in relation to completing invoice processing for the legal panel and cost consultant and raising purchase requisitions
• Support the Manager to coordinate the planning developments implementation and monitoring of initiatives across the Business Operations team as required
• Coordinating and supporting workshops and meetings with both internal and external stakeholders
• Coordinate and participate in a variety of administration and operational projects by completing set tasks and regularly reporting back to management on progress;

Please ensure you review the Position Description here for additional information on accountabilities for this role.

About you

You will have demonstrated knowledge and administration experience working within an Insurance and/or Legal environment in addition to having strong interpersonal and communication skills to engage with diverse stakeholder groups.

In addition you will have proven techniques to learn new IT systems quickly strong organisational skills and the ability to plan prioritise work and meet prescribed deadlines.

Additionally you will possess the following skills and experience:

• Experience within a legal agent or professional services environment with an understanding of legal system and litigation process
• Demonstrated ability to read and understand legal documents with a strong attention to detail and ability to comply with relevant legal and procedural requirements
• Technical understanding of the processes surrounding legislative statutory entitlements
• Sound problem-solving skills and judgement skills to escalate or address issues autonomously
• Tenacity in overcoming obstacles and taking the initiative to recommend and develop solutions to enhance learning and development
• Adaptability to the variations in workflow and demands
• Intermediate-advanced computer skills in Word Excel PowerPoint Access Outlook

Working with us

At WorkSafe our goal is for every employee to feel connected safe and valued within their team for teams to feel appreciated in the workplace and for WorkSafe to be respected in the community.

We believe that a diverse workforce is essential for delivering the best outcomes for the Victorian community. We strongly encourage applications from all individuals including First Nations people people with disabilities those from diverse cultural and linguistic backgrounds and individuals of all sexualities and genders.

Whats next

Applications close 11:00pm Friday 24th July 2026. Click the link to apply and join us in making a difference to Victorian lives.

Only applications submitted via the WorkSafe Careers website will be considered.

Preferred candidates will be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process.

Eligibility for ongoing employment with WorkSafe Victoria requires Australian or New Zealand citizenship or permanent residency.

Due to the volume of applications received individualised feedback will only be provided to candidates who progress to interview stage.

To ensure a fair and open recruitment process we request that you complete your written application and any online interviews without the use of AI tools. We want to understand your professional skills experience and capabilities. We acknowledge that candidates may choose to use AI as part of background research.

For further enquiries please contact Talent Acquisition Specialist David Heaney via email