Business Improvement & Compliance Manager

Drive Excellence. Lead Innovation. Create is a leading national not-for-profit organisation working with refugees and migrants people with disability and diverse communities to create opportunity inclusion and in Sydney or South West Sydney. Other locations may be considered for the right are seeking an experienced and strategic leader to join our Local Area Coordination (LAC) Program as Manager Business Improvement and Compliance. This is an exciting opportunity to drive innovation quality compliance and continuous improvement initiatives that enhance outcomes for people with disability strengthen organisational performance and support service excellence across one of Australias largest disability the RoleReporting to the Head of Disability Services the Manager Business Improvement and Compliance is a key leadership role responsible for leading strategic projects quality and compliance initiatives organisational change and continuous improvement across SSIs Local Area Coordination Program. You will lead a team of Project Officers and Quality & Training Officers oversee program-wide compliance and governance frameworks drive innovation and workforce capability initiatives and ensure the program continues to meet contractual obligations and quality standards. Working closely with internal and external stakeholders you will identify opportunities to improve service delivery strengthen operational performance manage risk and contribute to SSIs reputation as a leader in the disability and community services sectorKey ResponsibilitiesIn this role you will:Lead innovative projects and business improvement initiatives that strengthen participant outcomes workforce capability and social organisational change program transformation and continuous improvement initiatives across the LAC quality performance and audit outcomes ensuring alignment with NDIA and program and contribute to strategic reports business cases funding submissions and organisational planning and maintain productive partnerships with the NDIA community organisations and key coach and develop a high-performing team that promotes a culture of quality accountability learning and continuous YouYou are a strategic and values-driven leader with a passion for improving systems driving innovation and delivering meaningful community outcomes. You thrive in complex environments lead successfully through change and have a track record of strengthening organisational performance through quality improvement business transformation and stakeholder engagement. You combine strategic thinking with operational excellence and are confident influencing decisions leading teams and delivering outcomes in a dynamic service Experience and SkillsTo be successful in this role you will bring:Relevant tertiary qualifications in Human Services Disability Allied Health Social Work Community Services or a related five years leadership experience within community services disability services human services or the not-for-profit experience leading large-scale business improvement organisational change service development or transformation understanding of compliance governance quality assurance risk management and policy developing reviewing and implementing policies procedures and organisational leadership skills with proven success developing high-performing teams and positive workplace analytical problem-solving and report-writing skills with the ability to communicate complex information clearly and stakeholder engagement skills including experience working collaboratively with government agencies community organisations and cross-functional Join SSIAt SSI youll do meaningful work in a diverse inclusive and values-driven organisation committed to creating positive social offer:Meaningful work that makes a real difference in the lives of people and opportunity to lead innovative projects that influence service design and organisational development and career growth work arrangements and a supportive leadership culture.A diverse inclusive and values-driven workplace where everyone packaging of up to $15900 per year for increased take-home Our Recruitment ProcessSSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. All employees will undergo a National Police Check Working with Children Check and NDIS Worker Screening Check as a condition of employment. All staff who work on support or manage Queensland child-related work must hold a Blue Card even if they are not based in Commitment to DiversitySSI strives to be an inclusive workplace for all people. We recognise that we operate in diverse communities and welcome applications from people of all ages and genders Aboriginal and Torres Strait Islander peoples culturally and linguistically diverse communities LGBTQIA people veterans refugees and people with ApplyIf this opportunity excites you wed love to hear from you. Please submit your resume and a cover letter outlining your experience and suitability for the close: Friday 17 July 2026For more information about the recruitment process please contact: Dolly Miranda - Head of Talent Acquisition at or call on.A recruitment pool may be established for future permanent or temporary opportunities of a similar nature. SSI is a Disability Confident Recruiter. Our Talent Acquisition team can support applicants requiring adjustments throughout the recruitment process including alternative formats and workplace adjustment information. Please contact if you require assistance. Please note: Applications will be reviewed as they are received and interviews may commence before the closing date. Early applications are strongly encouraged.