Business Development Manager
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Job Summary
Job Description:
We believe in bold ideas diverse perspectives and the drive to transform knowledge into impact. Here your curiosity fuels progress your voice shapes innovation and your ambition helps redefine whats possible within science and learning. We are a culture that obsesses over impact challenges and drives whats next to power infinite possibilities for our customers colleagues and society at large.
About the Role:
About Us
At Wiley brilliant minds power infinite possibilities. For more than 200 years our people have transformed knowledge into discoveries that shape the world and todaytheyredrivingwhatsnext in science education and publishing. Join a team of innovators creators and experts whose impact reaches everywhere. With flexible benefits a culture of curiosity and collaboration and limitless opportunities to grow your talent can achieve breakthroughs that matter.
Integro Learningdeliversbehavioralassessment tools and workplace learning programs that helporganizationsimprove communication leadership and team effectiveness.
Our core offering is a talentbehaviorassessment toolkit delivered through a value-added platform-based model across leadership HR andorganizationaldevelopment sectors.
Position Overview
This role is responsible for delivering sales account management administrative and platform support functions to ensure effective client engagement smooth training delivery and ongoing account growth.
Key Responsibilities & Duties:
1) Sales/Account Management
Building maintaining and developing relationships withclientaccounts &keycontacts.
Manageclientsession bookings from initial enquiry quotesandsourcing facilitator before handing off to training coordinator.
Nurturing Leads to convert into Accounts and Orders.
Maintaining and managingAccounts through Business Central and Salesforceplatformsvia task setting and follow up
Nurturing open Opportunities through the stages to invoicing
Involvement and planning of yearly sales budget and monthly targets
Support contentcreationwithMarketing for our monthly newslettersand campaigns
Participate in regular sales and team meetings and provide support to team members as required
2) Administration Support
- Manage accounts and conduct business development activities including responding to salesenquiriesabout the ED and 5B suite via email and phone.
- Troubleshoot issues within EPIC platform
- Update and maintain client records inBusiness Central and Salesforce Platforms
3) Platform Administration
Administering platform services via the Intégro EPIC account gathering participant information providing quotes issuing invitations
Other tasks as requested by management
KEY PERFORMANCE INDICATORS
Achievement of individual revenue and activity targets (quarterly and annual)
Catalyst platform adoption rate across managed accounts
Lead conversion rate (leads to accounts/orders)
Client retention and account renewal rate
CRM data accuracy and task completion in Business Central and Salesforce
QUALIFICATIONS AND EXPERIENCE
Minimum3years of experience in a B2B sales account management or client relationship role
Demonstrated ability to manage a portfolio of accounts and meet sales targets
Experience using CRM platforms (Salesforce preferred)
Strong written and verbal communication skills
Preferred
Familiarity with Everything DiSC Five Behaviors or similarbehavioralassessment products
Experience in L&D HR consulting or professional development industries
Tertiary qualification in business marketing communications or a related field
EMPLOYMENT CONDITIONS
Employment type: Full-timeat the office
Remuneration: Base salary commission / incentive structure
Travel requirements: Occasional domestic travel
We power infinite possibilities.
For more than 200 years weve transformed knowledge into discoveries that shape the world. Today our global team of innovators creators and experts is driving whats next in science education and publishingcreating impact that reaches everywhere.
Were not just observers of progress. Were the ones accelerating scientific breakthroughs advancing learning and sparking innovation that redefines entire fields and improves lives.
Here your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.
Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race color religion sex sexual orientation gender identity or expression national origin disability protected veteran status genetic information or based on any individuals status in any group or class protected by applicable federal state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.
We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates needle movers and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development and through a robust body of employee programing we facilitate a wide range of opportunities to foster community learn and grow.
We are committed to fair transparent pay and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors including but not limited to geographic location skills and competencies. Wiley proactively displays target base pay range for United Kingdom Canada and USA based roles.
When applying please attach your resume/CV to be considered.
Required Experience:
Manager
