Business Development Manager

About My Guardian

My Guardian is a leading Aged and Disability Care provider delivering compassionate high-quality person-centred care across Australia. As we continue to grow rapidly we remain committed to empowering individuals to live safely independently and with dignity.

As a Business Development Manager you will play a key role in driving the growth and expansion of My Guardian across the Gold Coast market. This is a highly relationship-focused role where you will be responsible for building strong referral networks generating new business opportunities and increasing brand awareness within the Aged Care and NDIS sectors.

This role is ideal for someone who thrives in a fast-paced environment enjoys networking and relationship building and is motivated by achieving growth targets while making a meaningful difference in the community.

About the role

Business Development & Client Acquisition

• Build and maintain strong relationships with prospective and existing clients their families and key external stakeholders.

• Actively promote My Guardians services brand and values through professional engagement networking and community outreach.

• Identify and pursue new business opportunities across referral networks partnerships events and community channels.

• Conduct initial consultations with prospective clients to understand their service needs and successfully convert leads into active clients.

• Meet and exceed onboarding KPIs through proactive lead generation and efficient conversion strategies.

• Collaborate on the development and implementation of innovative marketing and referral initiatives.

• Maintain a strong local presence by liaising with hospitals GPs allied health providers and community groups to drive awareness and referrals.

Client Onboarding & Service Coordination

• Oversee the client onboarding process ensuring a seamless transition from enquiry to active service.

• Guide clients and families through available service options funding pathways and expectations.

• Coordinate with internal rostering and operations teams to ensure timely and accurate scheduling of services aligned with client preferences.

• Provide clear documentation and handover to operational teams post-onboarding.

• Ensure new clients receive a high-quality onboarding experience that fosters long-term engagement.

Client Relationship Management

• Act as the primary contact during onboarding and early service delivery phases.

• Monitor early-stage client satisfaction and proactively manage concerns or feedback to ensure a positive experience.

• Foster trust and rapport with clients and their families through consistent communication and professional service delivery.

• Support retention strategies by ensuring client expectations are met and exceeded during the initial engagement period.

Skills & Experience:

• Experience in a business development or intake-focused role ideally within aged care or disability services.

• Strong understanding of Home Care Packages NDIS and Aged Care Quality Standards.

• High-level communication negotiation and relationship-building skills.

• Demonstrated initiative sound judgment and ability to work autonomously.

• Experience using CRM or care management systems (desirable).

• Current drivers licence and willingness to travel as needed.

If this sounds like the perfect opportunity for you we would love to hear from you.

Please note that only shortlisted candidates will be contacted.