Branch Services Coordinator

Branch Services Coordinator

Clerk Grade:7/8
Employment Type:Ongoing Full-time
Base Salary: $116981 - $129492 per annum plus Superannuation
Location:Sydney McKell building office
Hybridwork arrangementsOffice attendance requiredminimum3 daysper week.

This role sits within theNSW Fair Trading Rental Branch

Are you a highly organised and proactive executive support professional looking to make a meaningful impact We are seeking a team player to provide high-level executive administrative and business coordination support to the Rental Branch team.

About the Team
This role sits within the NSW Fair Trading Rental Branch within the Office of the Rental role will work closely with the Senior Executive Assistant and Branch Managers to provide a central point of coordination for branch reporting recruitment onboarding records management branch and administrative processes.

Be Part of the Future of Fair Trading
At NSW Fair Tradingwevebeen on an exciting journey of transformation reimagining how we deliverforthe people and communities of NSW. Through our recentorganisationalrealignmentwevebuilt a new operating model designed to put customers at thecenterof everything we do strengthen our regulatory impact and enable our people to thrive.

Were creating a more modernresponsiveand risk-based Fair Trading one that understands the needs of people and businesses embraces collaboration and innovation and delivers better outcomes across the rental stratapropertyand consumer markets we serve.

This next phase brings new and exciting opportunities to join us in shaping the way where you can help design smarterregulation improve customer experiences and make a real difference for the people of NSW.

Ifyouresomeone who:

• Thinks deeply about the needs of people and communities
  
• Is motivated by great outcomes not just processes and
  
• Wants to be part of anorganisationthatstransforming how regulation works
  
  thentheresa place for you in our future.
  

Join us as we build a Fair Tradingthatsfit for the future onethatscustomer-centered evidence-driven and proudly focused on public value.

About the Role
We are seeking an experiencedBranch Services Coordinatorto deliverhigh-level executive services including business coordination and administrative support services to facilitate the effective functioning and operation of the business unit and optimise service delivery across the Rental Branch.

In this pivotal role you will help drive operational excellence by managing executive priorities coordinating key business activities and ensuring the smooth delivery of services across the division.

Key responsibilities

• Provide high-level executive secretarial and administrative support to senior leaders
  
• Coordinate planning reporting and business management activities to support operational outcomes
  
• Manage information flow and liaise with internal and external stakeholders to facilitate communication and collaboration
  
• Respond to complex and sensitive enquiries ensuring timely and professional resolution
  
• Maintain records management processes and ensure compliance with organisational policies and procedures
  
• Support recruitment workforce planning purchasing and employee engagement initiatives
  
• Identify opportunities to improve administrative systems processes and service delivery
  
• Assist with the implementation of business improvement and change initiatives.
  

About you

• Proven experience providing executive or senior-level administrative support
  
• Exceptional organisational skills with the ability to manage multiple priorities and tight deadlines
  
• Strong written and verbal communication skills with the ability to engage confidently with a diverse range of stakeholders
  
• Demonstrated ability to exercise sound judgement discretion and confidentiality
  
• Strong attention to detail and a commitment to delivering high-quality customer service
  
• Experience coordinating business activities reporting processes and administrative systems
  
• Proficiency in Microsoft Office and business systems with confidence learning new technologies.
  

What Youll Bring

• Integrity professionalism and accountability
  
• A proactive and solutions-focused mindset
  
• Excellent planning and prioritisation skills
  
• A strong commitment to customer service
  
• The ability to build positive working relationships and collaborate across teams
  
• Adaptability and resilience in a fast-paced environment.

When Applying
Provide a cover letter (maximum 2 pages) and resume (maximum5pages) that outline your experience and how you meet the roles key capabilities.

Salary Grade 7/8 with the base salary for this role starting at $116981 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Judy Torres via

Visit the Capability Application Toolto prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Thursday 27th August 2026 (at 9:59am)

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service digital transformation and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates including individuals with disability. If you require an adjustment during the recruitment process including alternate formats or have questions about the support available please contact Talent Operations onor .

For more information please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Required Experience:

IC