Boarding Facility Manager

Boarding Facility Manager

Full time role based in Ellen Grove and Kholo in South-East Queensland.

Dolittles is seeking an organised and hands-on Boarding Facility Manager to oversee the day to day operations of the Animal Boarding Facilities.

Duties & Responsibilities

Responsible for ensuring the following operations are efficiently coordinated on site and completed in full within timeframes.

1. Animal Welfare:

• Ensure animal husbandry procedures are completed such as but not limited to inducting animals feeding watering cleaning exercising completing daily kennel documentation and administering medication.
• Daily animal welfare and kennel checks

2. Team Management:

• Managing rosters and approving time sheets and leave within timeframes
• Day-to-Day management of all team members
• Recruiting onboarding and offboarding team members
• Delivering induction training and developing team members capability
• Ensuring safe work procedures are followed a safe environment is maintained and issues escalated

3. Business Management:

• Develop and implement business strategies to achieve organizational goals
• Manage budgets and financial plans
• Ensure bookings cancellations financials and animal details are completed in full on the Management system.
• Stock management
• Ensure compliance with legal and regulatory requirements
• Develop and implement policies and procedures to improve efficiency and effectiveness
• Develop and maintain relationships with key stakeholders
• Identify and address business opportunities and challenges
• Management Reporting

4. Customer Service excellence

5. Manage Property Facilities and Equipment

Capabilities (Knowledge skills & experience) required for the role

• Strong verbal and written communication skills.
• Strong business acumen
• Experience managing a business and/or coordinating a pet management facility
• High level of time management and organization with the ability to meet deadlines.
• Ability to manage a team efficiently.
• Excellent customer service skills.
• Intermediate in Microsoft Office (Word Excel Outlook).
• Initiative for problem solving and a leadership attitude.
• Experience in animal husbandry skills and basic property and kennel maintenance.

If you are interested in this role please apply with your resume and cover letter.

For more information contact