AWS Connect Technical Delivery Lead-Australia Only

Location: Sydney NSW
Experience: 815 Years
Work Rights: Australian Citizens and Permanent Residents (PR) only. No sponsorship available.

We are seeking an experienced AWS Connect Technical Delivery Lead to drive the successful delivery of enterprise-scale contact centre transformation initiatives. The ideal candidate will have strong expertise in Amazon Connect AWS serverless technologies API integrations and technical delivery leadership within the Banking or Financial Services domain.

• Lead the end-to-end delivery of Amazon Connect solutions across multiple workstreams.
• Design implement and optimize Amazon Connect contact centre solutions including contact flows IVR routing queues and agent workspaces.
• Architect and deliver scalable AWS serverless solutions using modern cloud services.
• Design and implement secure API integrations using API Gateway REST APIs and AWS Lambda.
• Develop event-driven integration solutions using SQS SNS EventBridge and Step Functions.
• Integrate Amazon Connect with enterprise applications CRM platforms and customer service systems.
• Manage delivery timelines technical dependencies risks testing and production deployments.
• Collaborate with business infrastructure architecture and development teams to ensure successful project outcomes.
• Provide technical leadership governance and best practices throughout the project lifecycle.
• Drive stakeholder engagement and ensure delivery aligns with business objectives.

• 815 years of experience in software delivery cloud technologies or contact centre solutions.
• Strong hands-on experience implementing Amazon Connect solutions.
• Expertise in Amazon Connect contact flows IVR routing queues and agent workspace configuration.
• Strong experience with AWS API Gateway REST APIs and AWS Lambda.
• Experience designing serverless architectures using Step Functions SQS SNS EventBridge and CloudWatch.
• Proven experience integrating enterprise applications using AWS services.
• Strong understanding of cloud-native integration and event-driven architecture.
• Demonstrated experience leading technical delivery across cross-functional teams.
• Excellent stakeholder management communication and leadership skills.
• Experience managing project risks dependencies testing and release activities.

• Strong experience within Business Banking is highly preferred.
• Candidates with Retail Banking or broader Financial Services experience will also be considered.
• Understanding of customer servicing onboarding payments lending or contact centre operations is highly desirable.

• AWS Certifications are advantageous.
• Experience with enterprise integration patterns and microservices architecture.
• Exposure to Agile delivery methodologies and DevOps practices.

If youre passionate about delivering enterprise AWS Contact Centre solutions and have the required Australian working rights wed love to hear from you.