Associate Registrar, Student Governance and Compliance

Who we are
At Torrens University Australiamaking a difference is in our DNA.As a Certified B Corporation we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives families communities and the world.Thatswhywereon a mission to increase access to higher education so learners from allwalks of lifecan chase their dreams.

Just like our studentsour employees are a diverse group who want to make an impact. When you join us we give you the freedom to be boldcreativeand courageous with flexible working arrangements that allow you to bring your best.Wevebuilt a culture that celebrates communitycollaborationand innovation where people love what they do.

Whats the job
The Associate Registrar-Student Governance and Compliance provides senior governanceassuranceand regulatory oversight across designated Academic Services functions. The role supports the integrity of student decision-making academic records complaints and appeals student safety and wellbeing processescompletionsand related student administration.

Working across Academic Services Student Experience Legal RiskComplianceand academic areas you will ensure processes are fair consistent evidence-basedcompliantand auditable. You will lead or coordinate complex and high-risk matters within delegated authority provide constructivechallengesto operationalleadersand advise senior stakeholders on regulatory obligations riskassuranceand continuous improvement.

Day-to-day accountabilities:

• Provide governance and assurance oversight across student complaints appealsmisconductand academic integrity processes ensuring procedural fairness andappropriate separationof investigation decision-makingreviewand appeal functions.

• Lead complex and high-risk matters within delegated authoritymaintainingconfidentiality privacy recordsmanagementand conflict-of-interest requirements.

• Coordinate the Universitys responses to external complaints and investigations including matters referred to the National Student Ombudsman and prepare evidence-based submissions and response materials.

• Oversee student wellbeing and safety processes including escalation reporting referrals incidentmanagementand compliance with gender-based violence prevention and response requirements.

• Maintain evidence readiness dataintegrityand audit compliance using student voice casetrendsand emerging risks to drive continuous improvement particularly for students at risk and under-represented cohorts.

• Establish andmaintaina risk-based assurance framework across complaints student safety completionsrecordsand student administration processes.

• Translate legislative and regulatory requirements into clear policies procedures controls evidencerequirementsand escalation pathways including ESOS the National Code TEQSA ASQA HESF CRICOS and PRISMS obligations.

• Lead reporting on complaints studentsafetyand wellbeing GBV completionsgraduationand related student administration matters ensuring information isaccurate privacy compliant and audit ready.

• Provide oversight and assurance of completions award eligibility certification graduation student records and post-enrolment processes including progression re-enrolment transfers withdrawalscreditand recognition of prior learning.

• Provide expert advice to senior leaders and governance forums work with Heads of Department and key stakeholders to resolve issues and address root causes through policy review and continuous improvement.

• Lead and develop a high-performing team fostering accountability accuracy service collaborationlearningand positive leadership.

Who you are

• A postgraduate qualification in a relevant discipline or equivalent professional experience.

• Significant senior experience in academic or student administration within higher education.

• Demonstrated experience managing student complaintsappealsand complex case resolution including high-risk matters.

• Experience leading responses to external complaintsinvestigationsor regulatory bodies.

• Experience overseeing student lifecycle processes including progression academicrecordsand completions.

• Advanced knowledge of the Australian higher education regulatory framework including the National Higher Education Code to Prevent and Respond to Gender-based Violence with the ability to translate obligations into fair and auditable processes.

• Strong working knowledge of the ESOS Act National Code TEQSA ASQA HESF CRICOS and PRISMS requirements.

• Experience providing leadership or assurance in student wellbeing and safety including sensitive disclosures incident responseriskand gender-based violence compliance.

• Strong analytical reporting and data governance skills with the ability to use digital tools and AI appropriately to improve workflows casemanagementand service delivery.

• Sound judgement problem-solving stakeholder engagementcommunicationand influencing skills with the ability to deliver fairpracticaland student-centred outcomes.
  

To read more about the role pleaseclick here.

This is a permanent full-time positionbasedat Surry Hills Campus in Sydney.

Why join us
Boldmodernand agilewereAustralias fastest-growing university going from 164 students in 2014 to 40000 alumni across 115 countries and 2000 staff 2020Australian Financial Reviewnamed us one of the countrys most innovative companies. As we continue toestablishourselves as a truly global university we never lose sight of our student-centric approach. Supported by teams of passionate peopleyoullfind endless opportunities for professional development and career progression.

We are proud to be anequal opportunity employerandcommittedto creating an inclusive workplace.We do not discriminateon the basis ofrace colour religionageethnicitygender identity sexual orientationdisability or any other protected characteristic.

Weencourageapplications fromAboriginal and Torres Strait Islander peoples for all positions.

What we offer:
We support your personal passionsdevelopmentand wellbeing to make your working life a more rewarding experience. At

Torrens UniversityAustraliayoullbenefitfrom:

• Study free in a course/degree related to your position

• B Corp certified university valuesdrivenand purpose led

• Access to internal opportunities - Be supported to learngrowand move across the organisation

Hiring process
We aim to provide you with the information you need at each stage of this process to help you present your best self. If you have any accessibility requirements please contact your recruiter atyourcareer@ for confidential support. We are committed to ensuringan equitable barrier-free application process and have a Reasonable Adjustment Procedure in place to support you throughout the recruitment process.

To learn more aboutwhat makes Torrens University Australiaa great placeto work visit love to hear from you.