Associate Mediation Officer

Associate Mediation Officer - Small Business Commission

Grade:Clerk Grade 5/6
Duration:Ongoing/permanent role
Location:Parramatta Sydney Gosford and Newcastle - required office attendance (Hybrid)

About the Opportunity

Join a highly collaborative passionate and supportiveteam.

Opportunity to join the Mediation Team within the NSW SmallBusiness Commission to support the delivery of alternative dispute resolutionservices to business customers and property professionals. This position willsupport and empower customers with competing interests to resolve issues anddisputes utilising nationally accredited frameworks and standards of principlednegotiation to ensure achievement of service delivery outcomes

Flexibility we support your work-life balance.

Our team typically works from 8:00 AM to 4.00 PM but werehappy to work with you to find a schedule that suits everyone.

Career Development bring your can-do attitude and wellprovide the training and support you need to become a nationally accreditedmediator.

Autonomy you will develop the skills to work independentlywithin practice standards with the support of your team to help you reach yourfull potential. The Team you will be joining focus on general civil matters.

About the Team

The Mediation Services team is responsible for providingmediation using the National Mediator Accreditation System standards for retailand commercial lease disputes and other business-to-business civil team contributes to the efficient delivery of civil justice in NSW tobusinesses and their stakeholders to support a better business environment.

About Us

The NSW Small Business Commission is an independentstatutory office of the NSW Government and includes a neutral and impartialdispute resolution service.
We also provide strategic advice and advocacy to smallbusinesses across NSW. Our role includes:

• encouraginggovernment agencies and larger businesses to enter productive workingrelationships with small businesses
• facilitatingand encouraging the fair treatment of small businesses
• promotinga better operating environment in which small businesses can flourish.
  Your responsibilities will include
• Helpcustomers with competing interests make their best possible decisions andpursue their best possible commercial outcomes
• Independentlymanage your own portfolio of matters and accountsSchedulingmediation sessions at a time and place that works for the parties and theappointed mediator
• Assistparties to explore their common interests and determine goals
• Promotebest practice dispute resolution methods
• Supportopen communication improved understanding and options for compromise
• Maintainneutrality whilst showing empathy to parties with competing interests
• Supportcontinuous improvement and a culture of collaboration

About you

• You havedemonstrated experience working with people in dispute conflict or crisis.
  
• Youdemonstrate confidence with verbal and written customer communication.
• Successfulcandidates are likely to have experience in litigation financial complaintsbusiness support services or alternative dispute resolution processes.
• You areenthusiastic about continuous improvement and innovation.

How to apply

• Submit an up-to-date CV (maximum 5 pages) and a brief cover letter (maximum 2 pages)
  
• Combine your CV and cover letter into a single document when submitting your application
  
• Ensure your application clearly outlines how your skills and experience align with the requirements of the role

For any recruitment related queries please contact Talent Advisor Afrah via

Salary Grade 05/06 with the base salary for this role starting at $102936 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Afrah Saied via

Visit the Capability Application Toolto prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Monday 10th August 2026 (09:59am)

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service digital transformation and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates including individuals with disability. If you require an adjustment during the recruitment process including alternate formats or have questions about the support available please contact Talent Operations onor .

For more information please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Required Experience:

IC