Associate Director, Client Delivery Lead
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Posted on:
13 hours ago
Posted on:
Vacancies:
1 Vacancy
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Job Summary
Position Title: Associate Director Client Delivery Lead
Location: Australia
Role Purpose
We are seeking an experienced Client Delivery Lead to own the successful delivery of a portfolio of cyber security projects and services on behalf of NCC Group. The role will focus on establishing and developing client relationships with a small number of our most complex client engagements. The role will play a key part in helping develop opportunities for increased revenues and as a result a high level of commercial acumen is required.
This role offers the opportunity to take ownership of multiple high-impact initiatives within a fast-paced regulated industry. The successful candidate will bring at least five years of experience managing complex cross-functional programmes or services and will be responsible for shaping strategic delivery across our client base.
Key Responsibilities
Summary:
Client Engagement
- Be the face of NCC Group delivery for your clients.
- Build and maintain relationships with key stakeholders ensuring that project/programme deliverables meet expectations and compliance needs
- Act as a trusted advisor to clients offering insights and direction shaped by expertise
- Own the development and delivery of rolling quarterly business reviews (QBRs) for key clients
Programme and Service Delivery
- Own a diverse portfolio of IT and cyber security projects and services from across NCC Group ensuring delivery across scope budget and schedule
- Develop programme and service roadmaps to support client delivery
- Monitor and guide the interdependencies across concurrent projects and services ensuring cohesion and alignment of outcomes
Commercial Responsibility
- Own and manage multi-project budgets applying strong financial judgment to optimise resource allocation across your portfolio
- Deliver accurate financial forecasting reporting and risk analysis tailored to the clients specific needs
- Grow NCCs business through detailed understanding of client needs and anticipating opportunities for incremental business focussing bringing in new recuring revenue streams.
Governance & Risk Control
- Enforce governance structures that reflect the complexity and regulatory demands of the client
- Identify portfolio-level risks and lead mitigation planning in conjunction with internal teams and external partners
Influence & Strategic Impact
- Inspire and support cross-functional teams through vision influence and subject matter authority
- Provide updates to executive management articulating programme value and strategic outcomes using a clear data-led methodology
- Own and drive implementation of NCC standards across your portfolio ensuring project and programme management is delivered in a predictable and dependable manner
Skills Knowledge & Expertise
What we are looking for in you
- Project/programme management and/or service management experience
- Background in IT or cyber security services or projects with the ability to understand complex technical information and translate this into meaningful insights tailored to suit different audiences
- Exceptional client management skills ability to develop relationships and identify opportunities to drive service improvements and incremental revenues
- Strong commercial and financial acumen; confident interpreting data to drive decision-making across multiple projects
- Advanced interpersonal skills with the ability to influence and guide clients team members and stakeholders
- Agile and resilient mindset; adept at leading change in high-stakes fast-moving environments
- Professional certifications in project management (e.g. PMP PRINCE2) and/or cyber security (e.g. CISSP CISM) are beneficial
Function Overview:
As well as delivery oriented indirect management of people the role may have direct line management responsibilities at some stage although not envisaged to start.
Ways of working
- Focusing on Clients and Customers.
- Working as One NCC.
- Always Learning.
- Being Inclusive and Respectful.
- Delivering Brilliantly.
Our company
At NCC Group our mission is to create a more secure digital future. That mission underpins everything we do from our work with our incredible clients to groundbreaking research shaping our industry. Our teams partner with clients across a multitude of industries delving into securing new products and emerging technologies as well as solving complex security problems. As global leaders in cyber and escrow NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks.
Our colleagues are our greatest asset and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity collaboration authenticity and accountability. We want colleagues to put down roots at NCC Group and we offer a comprehensive benefits package as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being and we offer wellness programs and flexible working arrangements to provide that vital support.
Come join us
Job Benefits
What do we offer in return
We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits:
- Superannuation
- Leaves Benefits include but not limited to:
- Annual leave 20 days
- Sick Leave & caregivers Leave 10 days
- Marriage/Civil Partnership Leave (1 day)
- Moving Home Leave (1 day)
- Employee Assistance Program with access to confidential counselling support 24 hours a day 7 days a week. This is a free service for up to 6 occasions per calendar year for you and your close family.
So whats next
If this sounds like the right opportunity for you then we would love to hear from you! Click on apply to this job to send us your CV and cover letter and the relevant member of our global talent team will be in touch with you. Alternatively send your details to .
Required Experience:
Director
