Assistant Store Manager Chatswood Chase

WHY JOIN ALO

Mindful movement. Its at the core of why we do what we do at ALOits our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat making their lives and their communities better. Thats the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

Objective

The Sales & Service Manager is a member of the store leadership team who deals with ALOs business and guest experience strategy in the store. This individual is passionate about business targets sales guest experience and elevating talent to meet ALOs guiding principles. This roles north star is pointed at ensuring that guest experience in the store is exceptional.

Sales & Service Leader

• Investigate and root cause sales opportunities partnering with the General Manager to escalate process or system gaps
• Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
• Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team

Business Leader

• Represent the business in meetings and on conference calls in partnership with General Manager
• Review Monitor and partner with General Manager to manage the budget reporting and other business data; including metrics (e.g. Expenses Sell-Thru) and inform planning processes (e.g. quarterly business review and sales planning)
• Future planning workflow business needs to protect optimal performance

People Leader

• Ensure that the Sales Service and Community team exudes ALOs mission and guiding principles to effectively communicate to our visitors who we are what we do and why we do what we do
• Leads a team through accountability continuous coaching on a regular basis development of talent and elevating effective communication throughout the Operations and Visual team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy in partnership with the General Manager

Business Partner

• Oversees the execution of certain deliverables on the ALO Sales and Service Model protecting operational efficiency
• Collaborates and implement General/Store Managers vision and work cross-functionally with business partners as directed to support all-level organizational goals
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture

Sales & Service Manager Qualifications

• 3-5 years of retail or related industry leadership experience
• Working knowledge of MS Office (Word Excel and Outlook)
• Extraordinary interpersonal and communication skills both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Independent work ethic time management skills and personal accountability
• Requires constant movement in and around all areas of the store
• Aligns with and embodies ALOs Guiding Principles
• Ability to lift push carry or otherwise move up to 10-15KG
• Ability to lift bend kneel climb crawl and/or twist and safely climb up/down a ladder
• Ability to stand and move for an entire shift

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