Assistant Case Manager

The Company

MDA National is a not-for-profit doctors mutual also known as an MDO (Medical Defence Organisation). We exist solely to protect our members at every stage of their career and promote good medical practice throughout Australia. We have been supporting medical practitioners to keep on practising with confidence since 1925. Remaining true to our doctors for doctors ethos we are owned and governed by doctors caring for the wellbeing and interests of doctors.

We take pride in a workplace culture focused on people collaborative relationships and continuous our commitment to personal growth and development great leaders and passion for excellent member service we provide an environment which encourages you to be the best version of yourself.

The Role

The Assistant Case Manager role is responsible for supporting the Dental Claims & Investigation Management team in the following by investigating and conducting allocated matters undertaking filereviews and ensure efficient progress of matters in accordance with documented protocols.

Responsibilities:

• Investigate and progressallocateddental legal matters ina timelyaccurateand efficient mannerin accordance withorganisationalprotocols.
• Ensure matters are actively managedupdatedand progressed in line with documented proceduresservicestandardsandtimeframes.
• Respond professionally to enquiries from members in-house legal staff external lawyers dental expertsand independent experts.
• Conduct regular file reviews and recommendappropriate follow-upactions to support effective caseoutcomes.
• Support Dental Case Managers in the management of dental legal matters as directed including administrative and operationalassistance.
• Liaise with the Underwriting team to ensure underwriting protocols are adhered to in decision-making processes.
• Maintain strict compliance with AHPRA requirements and relevant regulatory obligations at all times.
• Ensureaccuratecompleteand consistent use of the Case Management System (CMS) forrecordingmonitoringand reporting matters.
• Identifyopportunities to enhance proactive file management and contribute to improved case management practices.
• Review policies proceduresprocessesand file lifecycles and contribute to recommendations and implementation of continuous improvement initiatives.

Qualifications & Skills:

• At least 3years experienceinaclaims supportrolein thehealthcareinsuranceorlegal sector.
• Experience with personal injuryclaimsis highly desirable.
• Formalinsuranceand/orlegalqualificationswouldbebeneficialbutnotessential.
• Proactive results-orientedapproacheschallenges with a positive mindset and strong work ethic.
• Ability to adapt embrace change and continuously develop new skills to support organisational growth.
• Excellent time management & workflowprioritisationto consistently meet deadlines.
• Collaborative and effective communicator build andmaintainstrong relationships with teams andstakeholders across theorganisation.
• Demonstrates accountability embraces feedback and navigates challenges thoughtfully & constructively.

Whats on offer

• Attractive remuneration.
• Fantastic opportunity to join a well-established organisation with an outstanding team culture.
• Contemporary approach to staff development.
• Commitment to flexible working including a hybrid working environment.
• Modern St Leonards Office Location
• 24/7 access to Employee Assistance Program.
• HBF health insurance discount option.
• Generous health & wellbeing allowance in addition to salary package.
• Income protection insurance.
• 1 week of MDAN Additional Leave per annum.
• Up to 10 weeks Paid Parental Leave.
• Opportunity to purchase 2 weeks additional leave per year.

How to Apply

Please click the Apply button and upload a copy of your CV.

Please also endeavor to include a cover letter as we are interested in getting to know as much about you as we can via your application!

For further information on MDA Nationals work culture and values please visit:

Our website: social media: obtain a copy of the position description or to speak about this role in greater detail please contact Nick Prest via email at