ASO3 Contact Centre Officer

Position: ASO3 Contact Centre Officer
Location: Canberra ACT
Start date: ASAP
Duration: Approx. 6 months with potential to extend
Pay rate: $32.00 - $45.00 per hour plus 12% super
Security requirements: Must be an Australian citizen or Permanent Resident at time of application

Overview:

An exciting opportunity is available for experienced and customer-focused professionals to join a fast-paced government environment within a revenue and compliance team based in Canberra.

This role sits within a frontline operational area responsible for administering taxation concessions rebates and community assistance programs. The successful candidate will contribute to delivering high-quality customer service while supporting compliance administration and revenue management activities.

• Respond to high volumes of customer enquiries via phone and written communication
• Perform administrative duties including data entry scanning indexing and database searches
• Process applications forms and submissions accurately and efficiently
• Assist with investigations and analysis relating to taxpayer assessments
• Support compliance activities and debt recovery processes
• Maintain accurate account and customer information
• Contribute to team targets operational outcomes and continuous improvement initiatives
• Participate in training peer reviews and team-based activities
• Provide professional customer service while adhering to legislative and policy requirements
• Undertake additional duties as required within the team environment

• Previous experience in administration contact centre or customer service environments
• Strong written and verbal communication skills
• High attention to detail with accurate data entry and processing capability
• Ability to manage workloads and meet deadlines with limited supervision
• Sound analytical and problem-solving skills
• Ability to interpret and apply policies procedures or legislative frameworks
• Strong teamwork skills and a professional approach to stakeholder engagement
• Experience working in fast-paced or high-volume environments will be highly regarded
• Government experience is desirable but not essential

Apply now or contact SOS Recruitment onfor a confidential discussion.

PLEASE NOTE: Applications for this role will close on 28 May 2026. If your application is received after this date well be happy to keep your CV on file for similar opportunities that may come up. We encourage you to apply even if the closing date has passed.

SOS Recruitment is committed to workplace diversity and equity in employment. We encourage applications from Aboriginal and Torres Strait Islander peoples people with disabilities women people with family responsibilities and individuals from diverse cultural linguistic religious and LGBTIQ backgrounds.