APS5 ICT Project Officer

• Initial Contract Duration: 3 Months
  
• Extension term details: 3 Months
  
• Number of extensions: 1
  
• Location: ACT
  
• Security Requirements: Must have Baseline clearance
  
• Working Arrangements: Onsite
  Australian Capital Territory (100% office based in Barton)
  
• Maximum hours: 37.5 hours per week
  

Job details

Key duties and responsibilities

The successful candidate will:

Duties:

• Provide ICT support for hardware software network account and device issues.
  
• Triage resolve and escalate service requests and incidents in line with service levels.
  
• Administer user accounts systems devices software and ICT asset records.
  
• Support ICT projects upgrades testing rollouts and implementation activities.
  
• Prepare and update ICT procedures user guides and knowledge articles.
  
• Liaise with staff vendors and service providers to support ICT service delivery.
  
• Identify recurring issues and contribute to service and process improvements.
  
• Support cyber security controls patching access management and incident reporting.
  
• As this is a Helpdesk role and will require maintenance of user and building ICT hardware this role is 100% office-based
  

• Current minimum Baseline is essential
  
• Demonstrated experience providing responsive ICT support in the Australian Public Service troubleshooting technical issues supporting users maintaining ICT systems and contributing to reliable service delivery in a Microsoft on-prem & cloud environment.
  
• Demonstrated ability to analyse ICT issues apply sound judgement identify risks develop practical solutions and make recommendations that improve systems processes or user outcomes.
  
• Demonstrated ability to communicate clearly with technical and non-technical stakeholders providing advice and supporting users with ICT issues.
  
• Demonstrated ability to manage competing priorities monitor progress meet deadlines support ICT projects or operational tasks and deliver quality outcomes in a busy service environment.
  
• Demonstrated ability to work collaboratively support team capability act with professionalism and integrity follow ICT security and governance requirements and contribute positively to APS workplace culture.
  

• Demonstrated experience providing responsive ICT support in the Australian Public Service troubleshooting technical issues supporting users maintaining ICT systems and contributing to reliable service delivery in a Microsoft on-prem & cloud environment.
  
• Demonstrated ability to analyse ICT issues apply sound judgement identify risks develop practical solutions and make recommendations that improve systems processes or user outcomes.
  
• Demonstrated ability to communicate clearly with technical and non-technical stakeholders providing advice and supporting users with ICT issues.
  
• Demonstrated ability to manage competing priorities monitor progress meet deadlines support ICT projects or operational tasks and deliver quality outcomes in a busy service environment.
  
• Demonstrated ability to work collaboratively support team capability act with professionalism and integrity follow ICT security and governance requirements and contribute positively to APS workplace culture.
  

Desirable Criteria

• Experience in Active Directory on premise and Azure AD
  
• Demonstrated understanding of ITIL principles
  

If you wish to have a confidential discussion call us onorfor more information.