APS4 Service Desk Officers

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Through long-term partnerships we connect the right people (You) with the right opportunities to shape careers and drive change in Australia and beyond.

Synergie Australia is seeking APS4 Service Desk Officers for a Federal Government client supporting a national program within a high-impact service delivery environment.

The Important parts:

Pay: $55 $60 per hour Super
Duration: 6-month contract potential 6-month extension
Hours: Monday Friday 37.5 hours per week
Location: Multiple locations including Sydney Melbourne Brisbane Canberra & more (hybrid flexibility available)

What you will be required to do:

Youll be working within a busy ICT/service desk function supporting a new case management system rollout. This role is highly stakeholder-facing and requires strong problem-solving communication and prioritisation skills.

Responding to service desk queries from internal users clients and external providers
Troubleshooting system access technical and administrative issues
Managing and resolving tickets including escalation where required
Monitoring shared inboxes and prioritising requests effectively
Creating and updating user profiles and system access
Supporting onboarding of staff and contractors into the system
Assisting with system improvements and identifying process efficiencies
Maintaining accurate records and ensuring compliance with government processes

To be successful in the role you will:

Have prior experience in an ICT Service Desk or Helpdesk environment
Ideally have experience with Salesforce or similar CRM systems
Demonstrate strong troubleshooting and problem-solving capabilities
Be comfortable working in a fast-paced ticket-based environment
Have excellent communication skills (written and verbal)
Be highly organised with strong attention to detail
Demonstrate a proactive solutions-focused mindset

Mandatory requirements:

Must be an Australian Citizen (required for all APS roles)
Ability to obtain and maintain a Baseline Security Clearance
Willingness to complete a National Criminal History Check prior to commencement

Whats on offer for you:

Opportunity to work within the Australian Federal Government
Exposure to a large-scale national program and system implementation
Supportive team environment with structured processes
Potential for extension based on performance and business needs
Hybrid working arrangements available

Synergie Australia delivers a full 360º recruitment solution consisting of temporary and permanent recruitment services and more. Safety is of the highest priority and Synergie Australia prides itself on fostering a culture that champions guidance and care in the workforce.

Beyond recruitment Synergie Australia is motivated to improve everyday standards within the working landscape so people can thrive today and in the future. This approach delivers real change to communities by improving workplaces local economies inequalities and changes to the climate. If you aspire for better lets work together.

If youre ready click apply now or contact our branch on .

Synergie Australia connects people with safe rewarding work across Australia. From temporary roles to permanent opportunities we support you at every stage of your career. Learn more and view current opportunities at