Application Support Lead – Leading Non-Bank Lender

Thinktank is one of Australias largest andfastest-growing residential and commercial property non-bank lenders with amulti-office presence across Australia. Supported by major local andinternational institutions Thinktank is well established in the propertyfinance market. Continued growth has created an opportunity for an experiencedApplication Support Lead to join our Technology team in a hybrid role based inNorth Sydney.

Role Overview

As the Application Support Lead you will playa critical leadership role in ensuring the stability performance andcontinuous improvement of Thinktanks business-critical applications. Reportingto the Application Support Manager you will lead a team of Application SupportAnalysts while remaining hands-on in managing incidents service requestsproblem resolution and application performance across Salesforce and relatedplatforms.

Working closely with Technology CreditSales Finance and external technology partners you will drive operationalexcellence uplift service delivery mentor team members and help shape thefuture of Application Support within a growing and innovative business.

Key Accountabilities

• Lead the resolution of Salesforce application incidents and service requests ensuring high service standards and SLA performance
• Take ownership of the Helpdesk function monitoring service performance and driving continuous improvement
• Provide Level 1 and Level 2 support across Salesforce MuleSoft and related business applications
• Lead problem management and root cause analysis activities to identify and resolve complex technical issues
• Mentor and develop Application Support Analysts building team capability and technical expertise
• Partner with internal stakeholders and external vendors to ensure timely issue resolution
• Monitor application performance trends and support metrics to improve operational efficiency
• Drive process improvement initiatives and identify opportunities to enhance service delivery
• Manage escalations operational risks and major incidents ensuring timely communication with stakeholders
• Support workforce planning onboarding and capability development within the Application Support team
• Contribute as a member of the Technology Leadership Team and help shape broader technology outcomes.

About You

• 3 years experience in an Application Support Lead or senior application support role
• Strong Salesforce experience ideally with Salesforce Administrator certification
• Experience supporting business-critical applications in a financial services environment
• Demonstrated experience troubleshooting application integration and system issues
• Strong understanding of IT Service Management principles incident management and SLA delivery
• Experience working with Jira Confluence and issue-tracking platforms
• Proven leadership capability with a passion for mentoring and developing team members
• Strong analytical problem-solving and root cause analysis skills
• Excellent stakeholder management and communication skills
• Proactive self-motivated and committed to delivering exceptional customer outcomes
• High levels of professionalism ethics and integrity.

Were a little bit different at Thinktank.Theres no unnecessary bureaucracy politics or egos. Fairness and transparencyguide how we work how we make decisions and how we treat our people.

Youll be trusted to do your job wellsupported by knowledgeable and welcoming colleagues and encouraged tocontribute ideas that genuinely improve how we operate. We offer meaningfulemployee benefits including Flex Leave in addition to annual leave and aculture built around our values of People First Always Work as One and DoWhats Right.

This is an opportunity to join a businesswhere technology is valued as a strategic enabler your ideas will be heardand your leadership will have a direct impact on the success of theorganisation.

If you are interested in having a confidential conversation pleaseapply now for an immediate review of your resume or contact Heena GeronimoPeople & Culture Senior Manager