Application Support Engineer

Role Type: 2-year Full Time Contract
Salary: $86165 - $108187 p.a plus super

• Support modern web apps AWS platforms and cloud services

• Build smarter support processes in a growing engineering team
• Hybrid role with no after-hours or on-call requirement

Love solving technical problems and improving the way technology supports people

The opportunity:

Murdoch Childrens Research Institute (MCRI) is looking for an Application Support Engineer to join our growing Software Engineering team.

This is more than a traditional application support role. Youll work at the intersection of software cloud platforms and operationssupporting researchers maintaining business-critical applications and helping build the operational foundations that keep our technology running reliably.

If you enjoy improving processes solving technical challenges and working across modern web applications and cloud technologies wed love to hear from you!

About your new role

Reporting to the Head of Software Engineering youll provide hands-on business-as-usual support across a diverse portfolio of web applications cloud platforms databases and operational services.

Working closely with researchers developers and cloud engineers you will troubleshoot issues manage application support requests coordinate patching and monitoring activities improve documentation and help establish best-practice operational processes as the Software Engineering team continues to grow.

This is a fantastic opportunity for someone with a few years experience who wants to broaden their technical skills while working in a collaborative engineering environment.

What youll do

• Provide application support for web applications microsites and cloud-based services
• Manage support requests from researchers and internal stakeholders
• Troubleshoot application website and database issues
• Coordinate monitoring alert triage routine patching and platform maintenance
• Support AWS operations access administration and cloud platform activities
• Manage software domain and certificate renewals
• Maintain documentation runbooks service catalogues and operational records
• Contribute to automation and continuous improvement initiatives that strengthen operational support

What youll bring

• At least 2 years relevant industry experience in application web platform or technical operations support
• Experience supporting web applications or business-critical systems
• Knowledge of relational databases such as SQL Server PostgreSQL or MySQL
• Exposure to AWS or cloud-hosted environments
• Experience with Windows Server administration and application patching
• Familiarity with Git and basic scripting (PowerShell Bash or Python)
• Excellent troubleshooting communication and customer service skills
• A structured approach to documentation process improvement and operational support

Experience with WordPress Umbraco Cloudflare GitLab Docker Terraform or Linux will be highly regarded.

Please view theposition description here.

Any questions Reach out to Anthony Marty on .

What youll enjoy

• Boost your take-home pay with access to not-for-profit salary packaging
• Hybrid working with a minimum of two days per week onsite
• No after-hours or on-call roster
• Be part of a collaborative and growing Software Engineering team
• Work on technology that supports world-leading child health research
• Opportunities to expand your skills across cloud applications and platform operations
• Access ongoing learning and professional development
• Enjoy discounted coffee staff parking public transport right at your doorstep and great facilities for cyclists

Who we are

Murdoch Childrens Research Institute envisions a transformative future for child health. Our institute is a hub of impactful scientific breakthroughs particularly in early interventions enhanced diagnosis prevention and potential cures. We thrive on collaborative multidisciplinary problem-solving to address challenging queries in child health. Committed to inclusivity and respect we foster a positive working environment that values diverse backgrounds and experiences. As a proud member of the Australian Network on Disability and a dedicated supporter of Science Australia Gender Equity (SAGE) we uphold principles of equal opportunity and diverse representation.

We are committed to the safety of children and young people and takes a zero-tolerance approach to all forms of child abuse exploitation and harm. Child safety is prioritised in our decision-making at all levels of the Institute.

Apply now!

If youre looking for a role where you can combine technical problem-solving customer service and continuous improvement while supporting technology that makes a real difference wed love to hear from you. Please apply by submitting:

• Your resume
• A cover letter addressing the selection criteria

Ensure these documents are combined into a single PDF file.

We welcome individuals of diverse genders ages ethnicities cultural backgrounds abilities religions and sexual orientations in our workplace. We actively encourage talented individuals from all walks of life to apply for our job openings. Our commitment lies in fostering a workplace that is barrier-free and inclusive aiming to attract the most skilled candidates.

For any questions related to the recruitment process feel free to reach out to our Recruitment Team at Ensure that you include the position number and job title in the subject line. Please refrain from sharing your application to this email address.

Please note we reserve the right to close the vacancy prior to the closing date once a sufficient number of applications have been received.

No recruitment agencies please.

Applications close: 28 July 2026