Application Specialist

Application Specialist Sydney or Melbourne CBD

Location: Sydney NSW or Melbourne VIC
Company: BGIS Business Improvement Team
Employment Type: Full Time 8 Month Fixed Term Opportunity with potential for ongoing employment Hybrid
Salary: $120000 pro rata Superannuation

We acknowledge the Traditional Custodians of the land on which we work and pay our respects to Elders past present and emerging.

About BGIS

BGIS is a global provider in integrated facilities management delivering innovative and sustainable solutions to clients across various industries. We pride ourselves on maintaining high standards of safety efficiency and operational excellence.

Purpose of the Role

BGIS is seeking an experienced Application Specialist (System Admin) to support manage and maintain key business system (WorkBuddy Job Management and Field Services Management) across our social housing portfolio. Reporting directly to the Enterprise Systems Manager you will work collaboratively with internal teams clients and external vendors to support system performance user experience data accuracy reporting and ongoing platform enhancements.

This newly created position has been established due to continued business growth with further growth anticipated across the business. The role will support a specialised industry-specific platform (WorkBuddy) requiring a strong background in application support system administration stakeholder engagement and vendor management. Youll play an important role in maintaining platform performance identifying opportunities for improvement resolving system issues and helping deliver enhancements that support business operations.

The ideal candidate will be detail-oriented a critical thinker and solutions-focused with the ability to work across multiple priorities communicate clearly with stakeholders and support practical system improvements that meet business needs.

Key Responsibilities

• Administer configure and maintain business systems to support performance stability security and data integrity.
• Manage user accounts permissions access controls and system updates across applications.
• Act as an escalation point for application-related incidents providing timely support documentation and user guidance.
• Review business processes gather requirements and support system improvements workflows and integrations.
• Coordinate system upgrades enhancements migrations and testing activities with stakeholders and vendors.
• Monitor and resolve integration API and data flow issues including delayed or failed transactions.
• Work closely with external vendors to resolve technical issues and improve platform functionality.
• Develop and maintain system documentation SOPs troubleshooting guides and training materials.
• Prepare reports dashboards data insights and KPI tracking to support system visibility and service improvement.
• Conduct regular system health checks and data audits to maintain accurate and reliable information.

Education Experience & Skills

Essential:

• Proven experience in application system or platform administration and support within a corporate or enterprise environment.
• Experience supporting trade job management workflow field service or operational platforms will be highly regarded.
• Demonstrated experience troubleshooting technical issues and supporting incident resolution processes.
• Experience working with external vendors and service providers to resolve system issues or deliver enhancements.
• Hands-on experience with system upgrades migrations optimisation testing and documentation.
• Experience preparing reports dashboards and data insights to support business decision-making.
• Strong stakeholder engagement and communication skills both written and verbal.
• High attention to detail particularly across system configuration reporting and data accuracy.
• Ability to manage multiple priorities and work both independently and collaboratively.
• Proficiency in Microsoft desktop applications including Excel Word PowerPoint Visio Outlook and Copilot.
• Sound understanding of data integrity reporting KPI tracking and the commercial impact of system decisions.
• Ability to handle confidential information with discretion.

Desirable:

• Bachelors degree in Computer Science Information Technology Business Systems or a related discipline.
• Experience supporting bespoke or industry-specific platforms.
• Exposure to vendor-managed platforms workflow systems field service systems or job management systems.
• Experience working across large service-based facilities management property or operational environments.
• Experience supporting clients or external stakeholders as part of system administration or platform support.

Workplace Flexibility

This position will be based from either our Sydney World Square office or our Melbourne CBD office both conveniently located close to public transport.

This role offers a hybrid working arrangement of 3 days in the office and 2 days working from home operating during core business hours Monday to Friday.

Why Join BGIS

Key Benefits Include:

Spot recognition vouchers and $2000 employee referral bonus.
Access to Flare for discounts across retailers energy utilities & much more!
Fitness Passport (access for you and your family to gyms and aquatic centres nationwide) employee discounts and optional yearly paid flu vaccination vouchers
AFR Best Places to Work 2024 & 2025
Winner of Inspiring Workplaces Award 2025
Career progression through secondments & internal mobility
Endorsed by Work180 as an employer of choice for women
Recognised by WORK180 as a Top 5 Employer for career development opportunities
Recognised as a top 101 Workplace for Women in 2026 by Work180

How to Apply

If you are an experienced Application Specialist looking for a new challenge to join a growing business we would love to hear from you!

BGIS is an equal opportunity employer and we strongly encourage applications from women Aboriginal and Torres Strait Islander peoples LGBTQ individuals and people from culturally diverse backgrounds.

Eligibility

To be successful in the role applicants must have full working rights in Australia.

Apply Now

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