AI and Automation Lead

This role sits within the IL AI Innovation & Governance Hub - a dedicated team embedded in TALs Individual Life division working directly alongside business teams across underwriting customer service product marketing and distribution. The Hubs mission is to turn real operational challenges into working automation solutions and as the Lead youll be the engine that makes that happen.

As the Lead youll own the Hubs delivery pipeline develop a team of analysts and be the day-to-day connection between business needs and technology delivery. Youll report to the Head of IL AI Innovation & Governance and have direct responsibility for a team of two analysts with scope to grow as the Hub expands.

This is a genuine player-coach role: youll be hands-on building solutions in Microsoft Power Platform AI Builder and Copilot Studio while coaching your team and managing relationships with senior business stakeholders. If youre a practitioner ready to step into a lead role - or a lead who wants to stay close to the tools - this is the role for you.

In this role you will:

• Design and build automation solutions using Microsoft Power Platform AI Builder and Copilot Studio - hands-on in production not just in design
• Translate business challenges into well-scoped high-impact automation opportunities by running discovery sessions with business teams across underwriting customer service product marketing and distribution
• Lead end-to-end delivery of AI and automation initiatives managing priorities dependencies and risks across a concurrent pipeline
• Coach and develop a team of analysts building capability and instilling good delivery practice so the team grows over time
• Partner with senior business stakeholders to manage expectations communicate progress and navigate competing priorities
• Embed AI governance and compliance standards to ensure responsible sustainable adoption in line with TALs AI Implementation Policy

Qualifications :

• You have demonstrated hands-on experience building and delivering AI and automation solutions using Microsoft Power Platform - Power Automate and AI Builder in particular - in a corporate environment
• You have working knowledge of Microsoft Copilot Studio or a strong Power Platform background and a clear track record of rapidly acquiring new platform skills
• You have strong business analysis and discovery skills: you can run a requirements session independently scope a solution clearly and push back on scope creep constructively
• You have experience engaging and influencing senior business stakeholders - youre credible in the room communicate technical concepts without jargon and manage expectations with confidence
• You have experience coaching or mentoring junior practitioners in a delivery context and find genuine satisfaction in building others capability
• You bring curiosity and a continuous learning mindset staying current with developments in AI and the Microsoft ecosystem and bringing relevant insight back to your team

Highly regarded:

• Background in financial services insurance or other regulated industries
• Familiarity with AI governance frameworks or regulated AI deployment practices
• Exposure to generative AI concepts including prompt engineering RAG architectures and AI Builder document intelligence
• Microsoft certifications (PL-200 PL-400 AI-900 or equivalent)

Additional Information :

TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be:

• An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change
• Reconciliation Advocates Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community.
• Need adjustments during the recruitment process Let our team know by getting in touch with us here to support you.

Youre always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems. 

As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks.

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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Remote Work :

No

Employment Type :

Full-time