Agency Services Manager (Insurance)

Join Our Team as an Agency Service Manager!

Are you ready to lead a high-impact service team in the insurance industry Were looking for an Agency Services Manager to oversee and scale our Agency Services function as a shared-services team supporting both Independent Agents and Strategic Partnerships. This role is responsible for building the team formalizing processes driving service excellence and ensuring agency onboarding and ongoing support are delivered with speed consistency and a best-in-class experience.

WHAT YOULL DO:

• Team Leadership and Development: Lead coach and develop the Agency Services team including performance management goal setting hiring onboarding and workforce planning as the team grows from its current size to a larger scaled support function.
• Shared Services Oversight: Manage Agency Services as a shared-services model supporting both Independent Agents and Strategic Partnerships ensuring clear prioritization balanced workload distribution and consistent service levels across channels.
• Agency Onboarding Excellence: Oversee the onboarding experience for new agency partners ensuring all required documentation system access training and handoffs are completed accurately and efficiently.
• Service Operations Management: Establish and manage day-to-day service operations including intake workflows case ownership resolution standards escalation paths and service-level expectations.
• Process Design and Improvement: Identify opportunities to improve onboarding and ongoing service processes document standard operating procedures and partner cross-functionally to implement scalable solutions.
• Quality Assurance and Metrics: Define key service metrics monitor team performance audit work quality and use data to improve turnaround times accuracy and overall agency experience.
• Systems and Data Integrity: Ensure effective use of MY180 CRM and related systems to maintain accurate agency records track service interactions and provide visibility into team performance and service trends.
• Training and Enablement: Create maintain and enhance training resources and support materials for both internal team members and agency partners to improve adoption and self-sufficiency.
• Cross-Functional Collaboration: Partner closely with Sales Territory Managers Strategic Partnerships Operations Underwriting Product and other internal teams to resolve issues and improve end-to-end service delivery.
• Escalation Management: Serve as the primary point of escalation for complex agency issues ensuring timely resolution and clear communication with stakeholders.

WHAT WERE LOOKING FOR:

• Experience: 5 years of experience in insurance agency support service operations sales support or a related function including prior people leadership or strong informal leadership experience.
• Education: High school diploma or equivalent required; Bachelors degree in business communications operations or a related field preferred.
• Leadership Capability: Demonstrated ability to build and lead teams manage priorities drive accountability and create a positive high-performance team culture.
• Operational Leadership: Strong ability to organize scale and improve service workflows in a fast-paced environment.
• Problem-Solving: Strong judgment and issue-resolution skills with the ability to navigate complex service matters and competing priorities.
• Analytics and Reporting: Ability to track service metrics identify trends and use data to drive decisions and performance improvements.
• Proactive and Self-Motivated: Takes initiative anticipates needs and drives improvements without waiting for direction.

WHATS IN IT FOR YOU:

Join Our Team & Make an Impact! At Orion180 we dont just meet expectations we exceed them. If youre ready to take your career to the next level and be part of a growing forward-thinking company apply today!

• Dynamic Environment: On-site role with a fast-paced and collaborative team culture. Results-driven office where your contributions make a real impact.
• Compensation: Competitive base pay and performance bonuses.
• Career Growth: Mentorship growth tracks and professional development.
• Benefits: Medical dental vision 401k paid holidays PTO and more!

While performing general duties for this position the employee is regularly required to sit stand and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking listening comprehending and reading; being able to lift light objects (<25 lbs); and using standard office equipment such as computers printers and addition there is an occasional need to bend twist or squat down to open/close cabinets and reach for files or other standard office-type objects.

The office environment is fast-paced and collaborative. An employee must be willing and able to work their regularly assigned work schedule onsite and in times of need be able to work an extended schedule depending on company or departmental needs project requirements or customer demands.

Orion180 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Reasonable accommodations are available for qualified individuals with disabilities during the application process. Applicants who need accommodations may call to request assistance.