Advisor People Services

We have two exciting opportunities for experienced customer-focused People Services Advisors to join Downers People Services team. One role is a max-term contract until September 2027 while the other is a max-term contract until August 2028.

As an Advisor within People Services you will play a pivotal role in supporting employees leaders and stakeholders by providing timely accurate and practical Human Resources advice across a broad range of employment matters. You will manage a variety of Tier 2 HR enquiries including complex Hire-to-Retire case management interpretation of industrial instruments troubleshooting HR systems issues and supporting the consistent application of Downer policies and employment legislation.

Supporting the Team Leader People Services you will collaborate closely with internal stakeholders across the business to deliver responsive solutions-focused HR support while identifying opportunities to enhance service delivery processes and systems.

About the Role

In this role you will:

• Provide frontline HR guidance and support to employees and managers across a broad range of end-to-end employee lifecycle matters.
• Manage Tier 2 HR enquiries including complex case management requiring interpretation of industrial awards enterprise agreements policies and employment legislation.
• Troubleshoot and resolve HR systems payroll and employee lifecycle issues through effective problem-solving and investigation.
• Support mobilisation demobilisation onboarding employment contract administration and other Hire-to-Retire processes.
• Interpret and advise on HR policies procedures legislative requirements and The Downer Standard.
• Facilitate workplace training and education sessions on HR initiatives policy updates and people processes.
• Identify recurring issues and recommend process improvements to enhance service delivery and customer experience.
• Contribute to People Services projects system enhancements testing activities and continuous improvement initiatives.
• Ensure all advice and actions comply with employment legislation organisational policies and service level expectations.

This is an exciting opportunity to join a collaborative team where you will directly influence service excellence operational efficiency and employee experience across Downer.

Our Ideal Candidate

You are a proactive and customer-focused HR professional who enjoys solving complex problems building trusted relationships and delivering high-quality people services.

You bring:

• Qualifications in Human Resources or equivalent relevant experience.
• Experience providing HR advice and support to employees and leaders across a broad range of people-related matters.
• Strong knowledge of employment legislation industrial awards enterprise agreements and HR best practices.
• Experience managing complex enquiries case management troubleshooting and problem resolution.
• Experience working with HRIS and payroll systems such as Oracle HCM ServiceNow ExpressHR SAP JDE or similar platforms.
• Strong analytical decision-making and problem-solving capability.
• Excellent written and verbal communication skills with the ability to influence and guide stakeholders.
• Outstanding customer service organisational skills and attention to detail.
• Experience identifying and implementing process improvements and service enhancements.
• The ability to prioritise competing demands while maintaining high levels of accuracy and responsiveness.

You are known for your collaborative approach commitment to excellence strong customer focus and ability to deliver practical solutions in a fast-paced environment.

Benefits Of Working with Downer

• Work with an ASX listed company working with market leaders.
• Grow your career with us we are passionate about giving our people opportunities to grow through personal and professional development and continuous learning:
  • Professional development programs
    • Access to professional memberships and industry networks
• Be part of a team that cares we foster a work environment built on support that is flexible around our employees wellbeing needs:
  • Flexible work arrangements
    • Parental leave
    • Employee Assistance Program
    • Programs promoting diversity and inclusion
• A range of Corporate Benefits including:
  • Discounted services (car hires hotels insurance retail stores gyms)

Why Downer

As a trusted name in infrastructure transport facilities management and construction Downer is committed to delivering projects that create a lasting positive legacy. Were committed to building a team that reflects the diverse communities we serve and we welcome people of all ages genders sexual orientations cultures abilities and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry including women Aboriginal and Torres Strait Islander Peoples Māori and Pasifika Peoples veterans people with disability and neurodivergent individuals. Even if your experience doesnt align perfectly with this role wed still like to hear from you. If it feels like the right fit apply - potential counts and so do you.

As a WORK180 Endorsed Employer we support flexibility that works for your life inclusive leadership that values your voice and equitable access to opportunity so you can do your best work and bring your whole self to it.