Administration Officer Care Coordination Centre

• Be the backbone of a nationally growing virtual care service Play a vital role in coordinating patient journeys supporting digital health programs and helping people access care wherever they are.

• Join a high-performing Care Coordination Centre Work collaboratively with clinicians patients carers and healthcare partners to deliver seamless patient-centred care.

• Permanent Part-Time and Full-Time roles based in Brisbane Join a national Care at Home team and contribute to one of Australias most innovative virtual and home-based healthcare services.

• Grow your career with one of Australias leading healthcare providers Access professional development salary packaging and career opportunities across the St Vincents national network.

At St Vincents Health Australia were transforming the way healthcare is delivered through our innovative Care at Home portfolio.

Combining digital innovation virtual care and integrated healthcare services we are working to:

• Deliver high-quality healthcare beyond traditional hospital walls.

• Create more connected accessible and patient-centred care experiences.

• Improve health outcomes through innovative technology and coordinated care models.

• Build a more sustainable and equitable healthcare system for future generations.

This is more than a new way of delivering care. Its one of the most significant transformations happening in Australian healthcare today.

Our Care Coordination Centre (CCC) sits at the heart of this transformation providing operational and administrative support that enables patients carers clinicians and service providers to work together seamlessly across virtual and home-based care programs.

As part of the Care at Home division the Care Coordination Centre plays a critical role in ensuring patients receive a smooth responsive and well-coordinated experience from referral through to discharge and ongoing care.

Were seeking an experienced Administration Officer to join our growing Care Coordination Centre team.

As an Administration Officer youll become a key member of a national coordination team supporting the day-to-day delivery of virtual and home-based healthcare services. Working closely with clinical teams patients carers referrers and external providers youll help ensure every patient receives a coordinated and positive care experience.

This is a fantastic opportunity for an experienced healthcare administrator who enjoys working in a fast-paced environment thrives on organisation and problem-solving and is excited by the future of digitally enabled healthcare.

• Manage enquiries from patients carers referrers and healthcare providers ensuring timely and professional resolution.

• Receive process and coordinate referrals admissions and discharges through digital care platforms.

• Support patient onboarding orientation and engagement with virtual care technologies.

• Coordinate scheduling and appointment management across multiple care programs.

• Assist clinical teams with service coordination logistics equipment requests and operational support.

• Support subcontracted service bookings and associated clinical documentation.

• Maintain accurate patient records documentation and data within digital care systems.

• Support billing claiming reporting and service monitoring activities.

• Assist with workforce coordination activities rostering visibility and service delivery updates.

• Contribute to quality improvement initiatives service development projects and continuous improvement activities.

• Maintain and update administrative procedures and standard operating guidelines.

• Support the delivery of an exceptional patient and referrer experience across the Care Coordination Centre.

Youre an experienced healthcare administrator who is highly organised adaptable and passionate about delivering outstanding service and support.

You enjoy working collaboratively embrace new technology and take pride in ensuring processes run efficiently while helping patients navigate their healthcare journey.

• Minimum five (5) years experience in health administration customer service or a similar healthcare support role.

• Demonstrated experience providing advanced administrative support in a healthcare environment.

• Strong knowledge of medical terminology and healthcare processes.

• Experience using patient management systems electronic medical records or healthcare databases.

• Advanced proficiency in Microsoft Office Suite including Word Excel and Outlook.

• Excellent verbal and written communication skills.

• Strong organisational and time management capabilities with the ability to prioritise competing demands.

• Experience working effectively both independently and within multidisciplinary and virtual teams.

• A flexible proactive and solution-focused approach to work.

• Commitment to continuous improvement and delivering exceptional customer service.

• Confidence learning and working with new digital health platforms and technologies.

At St Vincents our people are at the heart of everything we do. When you join us youll become part of Australias largest not-for-profit health and aged care provider committed to delivering compassionate care and creating healthier communities.

• One Connected St Vincents Be part of an organisation transforming healthcare through collaboration innovation and integrated models of care that improve outcomes for communities across Australia.

• Career Growth & Development Access ongoing professional development mentoring and career opportunities across our national health network.

• Salary Packaging Increase your take-home pay through generous not-for-profit salary packaging benefits including meal entertainment packaging.

• Health & Wellbeing Enjoy discounted health and wellbeing benefits Employee Assistance Program (EAP) access and wellbeing initiatives.

• Purpose-Driven Culture Join an organisation grounded in Compassion Integrity Excellence and Justice while helping shape the future of healthcare.

• Innovative Digital Environment Work at the forefront of virtual care connected health and healthcare innovation.

• Workplace Giving & Volunteering Make an even greater difference through paid volunteering opportunities and community giving initiatives.

This is more than an administration role.

Its an opportunity to contribute to a nationally significant healthcare transformation and play a vital role in helping patients access connected coordinated and compassionate care from wherever they call home.

Apply Now!!!

If youre passionate about healthcare administration thrive in collaborative environments and want to be part of an innovative team shaping the future of care delivery wed love to hear from you.

Applications may close prior to the advertised closing date.

Employment is subject to satisfactory SVHA pre-employment checks including reference checks right-to-work verification criminal history screening and immunisation requirements (but not limited to).

St Vincents Health Australia celebrates diversity and is committed to creating an inclusive workplace where everyone feels respected valued and empowered to thrive.