Account Manager

Were looking for an enthusiastic and commercially minded Account Manager to join our Sales and Sponsorship team on a full-time basis located at Caulfield Racecourse.

This role is all about building strong relationships delivering standout customer experiences and helping our valued partners get the most out of their MRC journey. Youll manage a portfolio of commercial partners hospitality customers and corporate accounts across sponsorship premium experiences dining hospitality and non-race day events.

Youll play a key role in strengthening partnerships uncovering growth opportunities and delivering outstanding customer outcomes.

If you thrive in a fast-paced customer-focused environment and enjoy working across events hospitality and commercial partnerships this could be the perfect fit.

About Us

Melbourne Racing Club (MRC) is an iconic sporting and entertainment organisation with a proud 150-year legacy. While were renowned for hosting elite horse racing at Caulfield Sportsbet Sandown and Mornington Racecourses were also so much more. From vibrant events and functions to our 15 Pegasus Leisure Group (PLG) hospitality venues across Victoria and community initiatives through the MRC Foundation were dedicated to delivering exceptional experiences for our guests members and community.

In The Saddle

• Build and maintain strong relationships with our commercial partners hospitality customers and corporate clients
• Be the go-to contact for account enquiries partnership needs and day-to-day support
• Help retain and grow accounts through proactive relationship management renewals and identifying new opportunities
• Coordinate the delivery of partnership benefits customer experiences and commercial commitments
• Support the preparation of proposals presentations and renewal documentation
• Help bring race day hospitality and non-race day experiences to life alongside our Events Marketing and Customer teams
• Keep account details CRM records reporting and contract information accurate and up to date
  
  

Your Track Record

• Qualifications in Business Marketing Commerce Events or a related field (or equivalent industry experience)
• Experience in account management customer service partnerships hospitality events or a similar commercial environment
• A proven ability to build relationships and deliver exceptional customer experiences
• Experience within the sport racing entertainment hospitality or major events industries highly regarded
• Strong communication and stakeholder management skills with a natural ability to connect with people
• Excellent organisation skills and the ability to keep multiple priorities moving forward
• A proactive solutions-focused approach and great attention to detail
• Commercial mindset with an understanding of customer retention and revenue growth
• Confidence working with different teams and stakeholders to get results
• Experience using CRM systems and Microsoft Office applications

The Perks

• Ongoing learning and development opportunities.
• Access to our year-round well-being initiatives including our Employee Assistance Program for staff and family.
• Exclusive offers for health fitness and wellbeing.
• Racing Industry Member passes discounts across our family of brands and free tickets to a wide range of events to enjoy with friends & family.
• Free onsite parking or a short walk from Caulfield train station.
• Leave options that suit your lifestyle including paid parental leave volunteer leave and cultural leave.

Melbourne Racing Club values differences in gender age ethnicity race cultural background disability religion and sexual orientation and encourages all suitable applicants to apply for this role.