Account Manager
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Job Summary
Youll work across teams like Product Tech Delivery and Finance to make things happen. If you like being trusted to run your accounts think commercially and just get stuff done youll fit right in.
Excited to grow your career
We value our talented employees and whenever possible strive to help one of our team to grow professionally.
Our people make all the difference in our success.
Lets talk about you!
Own your accounts
- Be the go-to person for your wholesale customers
- Build strong long-term relationships (from execs to day-to-day operators)
- Get a deep understanding of their business and what success looks like for them
- Run regular account reviews and keep customers across performance and opportunities
Drive growth
- Identify upsell cross-sell and new opportunities within your accounts
- Work with internal teams to put together solutions that actually solve customer problems
- Support renewals and commercial discussions
- Keep your pipeline and forecasts clean and up to date
Make things happen
- Coordinate internal teams to deliver onboarding projects and service outcomes
- Stay ahead of risks and issues dont wait for things to go wrong
- Represent your customers internally and push for better outcomes
Use data to tell the story
- Track performance usage and trends
- Share insights and recommendations with customers and internal stakeholders
How will you support our Why
- Experience in account management customer success or B2B relationship roles
- Strong commercial mindset you know how to spot and close opportunities
- Confidence working with a mix of stakeholders including senior leaders
- Solid communication skills you can simplify complex solutions
- Ability to manage competing priorities in a fast-paced environment
- Strong problem-solving skills and a proactive approach
- Experience using CRM tools (Salesforce HubSpot Dynamics or similar)
- Telco or wholesale experience (data voice NBN MVNO/MVNE)
- Exposure to technical or operational environments
- Experience running structured account reviews (QBRs lifecycle frameworks etc.)
If this role speaks to you hit the apply button to submit your application! Or if you feel you still have a bit more to learn - reach out to the assigned Recruitment Business Partner (found on right-hand side of the advert) and theyll provide you with some insights on ways to progress and upskill within Aussie.
Required Experience:
Manager
About Company
Award-winning nbn® internet, mobile, and network services for Aussie homes, business, and enterprise. That's Aussie Broadband, that's The Actual Aussie Way.
