Aboriginal P&C Business Partner

Aboriginal P&C Business Partner

Clerk Grade:07/08
Salary Range: Base salary starting at$116981 $129492p.a super
Employment Type:Full-Time 35 hrs per week ongoing role. A Talent Pool may be created from this process.
Location:Parramatta McKell or Gosford location - flexible working conditions available across the three locations with a minimum of two days in the office

This is an identified role. Aboriginality is a genuine occupational qualification and is authorised by S14 (d) of the Anti-Discrimination Act 1977.

Great teamculture!

Join us at the Department of Customer Service (DCS) as an Aboriginal People and Culture Business Partner and help shape a future where Aboriginal voices values and leadership are embedded across our about creating culturally safe workplaces and driving Aboriginal workforceoutcomesthen this role is for you!

People are at the heart of all we do and together we make a difference. If you enjoy supporting leaders through problem solvingpeople mattersdelivering proactive education programsandareenthusiasticaboutcontinuous improvement this is the role for you.

About the Opportunity

As an Aboriginal P&C Business Partner working alongside other P&C Business Partners you willprovide expert and inclusive advice coaching and mentoring employees and people leaders in addition to Aboriginal employees across the Department. You will support a range of workplace matters including conflict resolutionhealth and wellbeingperformanceand grievancemanagement ensuring all approaches are managed effectively and within agreed timeframes. Additionally when supporting Aboriginal employees ensure approaches are grounded in cultural understanding and aligned with Aboriginal values and practiceswhere Aboriginal people thrive.

This role plays a key part in delivering specialisedpeople incase managementwith afocus oncustomerservicetosupport all employees andpeople are seeking candidates withdemonstratedexperience supporting Aboriginal employees in the workplace with a strong understanding of the diverse issues they mayencounter. This includes cultural sensitivities protocols and the impact these factors can have on workplace engagement and outcomes.

About People & Culture

Across DCS our three P&C Portfolios support over 13000 teammates working across multiple agencies to deliver digital innovation customer-centric services and regulatory priorities which ensures more effective and efficient service delivery for the people of NSW. People & Culture are focused on delivering better people experiences supporting and enabling the business to deliver success and adopting new ways of working by embracing innovation and positive collaboration.

A typical day of work for you might include:

• Providing informed HR advice coaching and mentoring toemployees and people leaders in addition to supporting Aboriginal employees across our portfolio group on a range of workplace mattersincluding conflict resolution performance concerns and grievanceswhile ensuring issues are managed effectively and within agreedtimeframes.
• Working in close partnershipwith the P&C specialist teams- includingourProfessional Standards and Conduct and Industrial Relations andSafety& Risk and Occupational Health and Recoveryteams- to supportsafeoutcomesfor Aboriginal and other employees aligned with Aboriginal cultural values and DCS practices.
• Developing and delivering informative and engaging training sessions to empower leaders.
• Identifyingcontinuous improvement opportunities enhancing our service delivery to improve customer outcomes by assessing and updating methodsproceduresand processes.
• Activelyparticipatein projects across the team.

Letstalk about you!

To be successful in this role you will:

• Have an understanding ofdiverse workforce issues including Aboriginal people and sensitives aroundAboriginal culture protocols and how these mayimpacttheir outcome in the workplace.
• Demonstrated experience in HR/ER/WHS case managementand/or conflict resolutionrelating to the Aboriginal Workforce.
• Strong ethics and values that align to our customer service driven culture.
• A customer centricand people centricmindset with strong decision-making skills.
• Excellent written and verbal communication and stakeholder engagement skills.
• Excellent organisational & time management skills.
• Enthusiasm resilience and energy to thrive in a fast-paced dynamic environment

If this is you...

Pleasesubmityour CV and one page cover letter outlining how your skills and experience are relevant to the position and your preferred work locationalong with evidence ofAboriginality.

Aboriginal as defined by the Aboriginal Lands Rights Act 1983 (NSW) is a person who:

• identifies as a person of Aboriginal descent
• presents documentationidentifyingtheir familys Aboriginal descent
• is accepted by their local Aboriginal community as a person of Aboriginal descent.

For questions around the Confirmation of Aboriginality requirements or if you would like to know more about the support for Aboriginal employees please contact

For any queries about the position please contactPaul Guido A/Associate Director Operational Excellenceat

Salary Grade 07/08 with the base salary for this role startingat $116981 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment pleasecontact Rodrigo Sandoval via

Visit theCapability Application Toolto prepare for the recruitment process by accessingpractice application and interview questions based on the focus capabilitieslisted in the role description.

Closing Date: Wednesday September 23rd 2026 at 11:59 pm

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) givesyou the opportunity to help improve government services and be part of reform thatbenefits people across NSW. We arefocused on delivering excellent customer service digital transformation andregulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusiveworkplace

Thestrength of our workforce lies in its diversity and embracing difference whilethe key to our success is leveraging the contributions of employees withdifferent backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that mayrequire adjustments to allow you to fully participate in this selection process(including an alternate format of the application form) please contact or.

For more information please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process