Aboriginal Client Service Officers & Housing Specialists

Locations: Various locations across Sydney NSW Maroubra Strawberry Hills Waterloo Redfern Glebe.

Grade: Clerk Grade 5/6 Identified Positions

We are partnering with Homes NSW the NSW Government division which leads the delivery of public housing across NSW to invite expressions of interest for current and upcoming Aboriginal Client Service Officers and Senior Client Service Officer (Specialist) professionals to join their Housing Services teams.

Were seeking candidates across a range of experience levels from entry-level through to those experienced in tenancy housing and complex needs support.

About the opportunity

Depending on your experience opportunities include:

• Aboriginal Client Service Officers
• Aboriginal Senior Client Service Officers (Specialist)

The CSOs and SCSOs play a vital role in delivering person-centred trauma-informed services including:

Across both roles youll play a key part in supporting clients and communities through:

• Providing advice and guidance on housing options and tenancy matters
• Managing and sustaining public housing tenancies
• Supporting clients with complex support needs
• Coordinating referrals and working with external service providers
• Resolving tenancy issues neighbourhood concerns and wellbeing matters
• Strengthening community outcomes and participation
• Maintaining accurate client records and housing systems

In Senior / Specialist roles you will also:

• Coordinate case management plans and broker services for complex clients
• Provide cultural guidance and specialist support to teams
• Build strong partnerships with Aboriginal communities and organisations
• Mentor and support Client Service Officers

About You

You are someone who:

• Has strong cultural capability and connection to Aboriginal and/or Torres Strait Islander communities
• Is passionate about supporting people and strengthening communities
• Builds trust easily and communicates with empathy and respect
• Can manage complex situations with professionalism and sound judgement
• Thrives working collaboratively in fast-paced community-focused environments

For Senior / Specialist roles youll also bring:

• Experience managing complex cases
• Confidence mentoring and supporting others
• Strong stakeholder engagement and problem-solving skills

Essential Requirements

• Identifies as Aboriginal and/or Torres Strait Islander (Identified role)
• Current NSW Drivers Licence
• Ability to obtain relevant checks (WWCC National Criminal History Check)

Benefits

• Competitive NSW Government salary package
• Superannuation and leave loading
• Flexible working arrangements where operationally possible
• Ongoing professional development and leadership training
• Career progression opportunities across Homes NSW and DCJ
• Meaningful work that positively impacts communities
• Diverse and inclusive workplace culture

Why join Homes NSW

Homes NSW is at the forefront of addressing the housing crisisdelivering public social and affordable housing and supporting over 262000 tenants across the state.

When you join youll be part of a team that:

• Puts people and communities at the centre of everything they do
• Values lived experience cultural capability and inclusive practice
• Offers meaningful leadership work with real community impact
• Supports career progression leadership development and continuous learning

How to apply

If youre ready to make a difference or want to explore upcoming opportunities wed love to hear from you. Please submit your application via the link below. Applications will be assessed as received so please dont hesitate to apply.

For a confidential discussion or for further information please contact Mahala Warren Bloom HR Head of Talent on email to

*This is an identified position for Aboriginal and/or Torres Strait Islander applicants only. Aboriginality is a genuine occupational qualification authorised under Section 14(d) of the Anti-Discrimination Act 1977 (NSW).