Sutherland

The purpose of this position is to deploy operate and maintain NICEs global customer hosted databases while also resolving customer issues that require direct access to the database infrastructure and acting in an appropriate professional working style. The Engineer will report to the

The purpose of this position is to deploy operate and maintain NICEs global customer hosted databases while also resolving customer issues that require direct access to the database infrastructure and acting in an appropriate professional working style. The Engineer will report to the

Sutherland is looking to add to our Talent Acquisition Team to support hiring demands across the Egypt region with emphasis in the Alexandria & Cairo areas. If you are a skilled high-volume Recruiter and have the ability to succeed in a fast-paced environment - we want to hear from yo

Sutherland is looking to add to our Talent Acquisition Team to support hiring demands across the Egypt region with emphasis in the Alexandria & Cairo areas. If you are a skilled high-volume Recruiter and have the ability to succeed in a fast-paced environment - we want to hear from yo

Sutherland is looking to add to our Talent Acquisition Team to support hiring demands across the Egypt region with emphasis in the Alexandria & Cairo areas. If you are a skilled high-volume Recruiter and have the ability to succeed in a fast-paced environment - we want to hear from yo

Sutherland is looking to add to our Talent Acquisition Team to support hiring demands across the Egypt region with emphasis in the Alexandria & Cairo areas. If you are a skilled high-volume Recruiter and have the ability to succeed in a fast-paced environment - we want to hear from yo

Sutherland is looking for a talented Associate Manager to support one of our growing Healthcare programs! If you have the leadership skills along with healthcare domain experience we want to hear from you! As an Associate Manager you will get to:Supervise the daily operations of the C

Sutherland is looking for a talented Associate Manager to support one of our growing Healthcare programs! If you have the leadership skills along with healthcare domain experience we want to hear from you! As an Associate Manager you will get to:Supervise the daily operations of the C

Generate reports and showcase them through dashboards as an individual contributorManage MIS and Power BI reports across F&A process such as Order Management O2C P2P R2R and FP&AAbility to process reports from the CRM and showcase resultsHighlight performance gaps and create dashboard

Generate reports and showcase them through dashboards as an individual contributorManage MIS and Power BI reports across F&A process such as Order Management O2C P2P R2R and FP&AAbility to process reports from the CRM and showcase resultsHighlight performance gaps and create dashboard

Lead. Inspire. Transform.Are you an experienced insurance operations leader looking to take the next step in your career Join Sutherland as a Team Manager - Life & Disability Insurance and play a pivotal role in driving operational excellence coaching high-performing teams and deliver

Lead. Inspire. Transform.Are you an experienced insurance operations leader looking to take the next step in your career Join Sutherland as a Team Manager - Life & Disability Insurance and play a pivotal role in driving operational excellence coaching high-performing teams and deliver

Are you an excellent verbal and written communicator and a great listener Do you thrive on a team thats focused on finding the best solutions for customers Can you remain kind and supportive when customers share their concerns about their loan Do you have prior collections sales or cu

Are you an excellent verbal and written communicator and a great listener Do you thrive on a team thats focused on finding the best solutions for customers Can you remain kind and supportive when customers share their concerns about their loan Do you have prior collections sales or cu

What youll doSupport customers mainly via chat and emailProvide clear professional and timely solutionsDocument customer interactions in the CRM systemFollow established procedures and quality standardsEscalate more complex cases to the relevant teamsWork with multiple systems and pla

What youll doSupport customers mainly via chat and emailProvide clear professional and timely solutionsDocument customer interactions in the CRM systemFollow established procedures and quality standardsEscalate more complex cases to the relevant teamsWork with multiple systems and pla

Your Next Exciting Career OpportunityAs a Customer Support Specialist (German & English) you will play a key role in supporting our customers. You will be their first point of contact assisting them via chat and email with professionalism empathy and a customer-focused approach.This i

Your Next Exciting Career OpportunityAs a Customer Support Specialist (German & English) you will play a key role in supporting our customers. You will be their first point of contact assisting them via chat and email with professionalism empathy and a customer-focused approach.This i

Objective: To monitor analyze and manage interaction volumes (calls chats emails) and agent availability in real-time. The Real-Time Analyst takes immediate action and coordinates with Operations to ensure Service Level Agreement (SLA) compliance optimize agent occupancy and drive sch

Objective: To monitor analyze and manage interaction volumes (calls chats emails) and agent availability in real-time. The Real-Time Analyst takes immediate action and coordinates with Operations to ensure Service Level Agreement (SLA) compliance optimize agent occupancy and drive sch

Experienced Agile Scrum Master will facilitate and coordinate processes within our organization ensuring the company can work collaboratively and efficiently to deliver high-quality solutions.Objectives of this roleFacilitate and coordinate Agile Scrum processes within the company.Gui

Experienced Agile Scrum Master will facilitate and coordinate processes within our organization ensuring the company can work collaboratively and efficiently to deliver high-quality solutions.Objectives of this roleFacilitate and coordinate Agile Scrum processes within the company.Gui

Experience: 8 yearsLocation: Hyderabad / RemoteKey ResponsibilitiesArchitect and lead Azurebased Disaster Recovery (DR) and Business Continuity Planning (BCP) solutionsDesign and maintain Azure DR architectures using Azure Site Recovery Azure Backup and multiregion strategiesDefine RT

Experience: 8 yearsLocation: Hyderabad / RemoteKey ResponsibilitiesArchitect and lead Azurebased Disaster Recovery (DR) and Business Continuity Planning (BCP) solutionsDesign and maintain Azure DR architectures using Azure Site Recovery Azure Backup and multiregion strategiesDefine RT

This is a full-time on-site role located in Cairo for a Customer Service Specialist. In this role the Customer Service Specialist will be responsible for delivering exceptional customer support addressing inquiries resolving issues and maintaining high levels of customer satisfaction.

This is a full-time on-site role located in Cairo for a Customer Service Specialist. In this role the Customer Service Specialist will be responsible for delivering exceptional customer support addressing inquiries resolving issues and maintaining high levels of customer satisfaction.

This is a full-time on-site role for a Customer Service Representative French Account at Sutherlands location in Cairo. The role involves day-to-day tasks related to ensuring customer satisfaction managing customer accounts providing excellent customer service and effective communicat

This is a full-time on-site role for a Customer Service Representative French Account at Sutherlands location in Cairo. The role involves day-to-day tasks related to ensuring customer satisfaction managing customer accounts providing excellent customer service and effective communicat

Hourly wage$17.50 English$18.50 Bilingual  (Spanish/English)Department is open 9am-9pm ESTUnderstand payer contracts rules and regulations.Understanding of insurance eligibility requirementsUnderstanding of insurance billing priorityReview claim denials rejections and underpayments.Co

Hourly wage$17.50 English$18.50 Bilingual  (Spanish/English)Department is open 9am-9pm ESTUnderstand payer contracts rules and regulations.Understanding of insurance eligibility requirementsUnderstanding of insurance billing priorityReview claim denials rejections and underpayments.Co

We are now hiring a Mortgage Underwriter to work from home with Sutherland equipment provided. We are seeking top notch attentive and goal-oriented underwriters who have experience in retail or correspondent frontline mortgage underwriting. If you are looking to build a fulfilling car

We are now hiring a Mortgage Underwriter to work from home with Sutherland equipment provided. We are seeking top notch attentive and goal-oriented underwriters who have experience in retail or correspondent frontline mortgage underwriting. If you are looking to build a fulfilling car

We are looking for candidates with direct exposure to credit products ideally credit cards consumer lending or loan operations. The candidate should understand how a credit account works end to end. The ideal candidate would have experience in the backend of credit or lending operatio

We are looking for candidates with direct exposure to credit products ideally credit cards consumer lending or loan operations. The candidate should understand how a credit account works end to end. The ideal candidate would have experience in the backend of credit or lending operatio

Role & responsibilitiesConduct investigations and reviews related to financial crime fraud sanctions anti-money laundering (AML) and compliance-related activities.Analyze customer transactions alerts and account activities to identify potential fraud and financial crime risks.Perform

Role & responsibilitiesConduct investigations and reviews related to financial crime fraud sanctions anti-money laundering (AML) and compliance-related activities.Analyze customer transactions alerts and account activities to identify potential fraud and financial crime risks.Perform

Sutherland is seeking a talented Team Manager to support one of our growing Telecom programs! If you have strong customer service leadership experience in the telecom domain and can speak French Spanish or Dutch fluently we want to hear from you! As a Team Manager you will:Set the pat

Sutherland is seeking a talented Team Manager to support one of our growing Telecom programs! If you have strong customer service leadership experience in the telecom domain and can speak French Spanish or Dutch fluently we want to hear from you! As a Team Manager you will:Set the pat

Sutherland is seeking a dedicated SME to support a new program launching in Alexandria! The SME is the first line of process and productivity support for agents. If youre ready for the next step in your career can speak GERMAN or FRENCH English we want to hear from you! As an SME you

Sutherland is seeking a dedicated SME to support a new program launching in Alexandria! The SME is the first line of process and productivity support for agents. If youre ready for the next step in your career can speak GERMAN or FRENCH English we want to hear from you! As an SME you