Sutherland

Responsibilities:Content Leadership: Collaborate with stakeholders to gather analyze and document their existing processes.Develop and maintain a comprehensive knowledge base ensuring accuracy clarity and user-friendliness.Implement and manage a content management system (CMS) to orga

Responsibilities:Content Leadership: Collaborate with stakeholders to gather analyze and document their existing processes.Develop and maintain a comprehensive knowledge base ensuring accuracy clarity and user-friendliness.Implement and manage a content management system (CMS) to orga

This is the perfect role for you if:You love to travel and want to build a career in the hospitality industryYou speak fluent French and English (B2/C1)You want to work with top clients of a 5-star hotel chainYou enjoy communicating with people and businesses from all over the worldYo

This is the perfect role for you if:You love to travel and want to build a career in the hospitality industryYou speak fluent French and English (B2/C1)You want to work with top clients of a 5-star hotel chainYou enjoy communicating with people and businesses from all over the worldYo

Team Lead to manage Accounts Payable (AP) operations support on reporting ensure audit completion provide inputs to Offshore team for reporting & stakeholder managementKey Responsibilities:Leadership & Team ManagementDistribute workload effectively to optimize productivity minimize ov

Team Lead to manage Accounts Payable (AP) operations support on reporting ensure audit completion provide inputs to Offshore team for reporting & stakeholder managementKey Responsibilities:Leadership & Team ManagementDistribute workload effectively to optimize productivity minimize ov

What Youll Do (Non-Voice Support Only):Provide email and chat support (no phone calls!) to Spotify usersAnswer common how-to and FAQ-type questionsAssist with account management and payment-related issuesGuide users through troubleshooting steps with patience and clarityQualifications

What Youll Do (Non-Voice Support Only):Provide email and chat support (no phone calls!) to Spotify usersAnswer common how-to and FAQ-type questionsAssist with account management and payment-related issuesGuide users through troubleshooting steps with patience and clarityQualifications

As a Lead - Technical Trainer you are expected to:Create facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge -Fill out accurate reports -Establish and maintain communication with clients and/or team members; understand needs r

As a Lead - Technical Trainer you are expected to:Create facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge -Fill out accurate reports -Establish and maintain communication with clients and/or team members; understand needs r

Team Lead to manage Accounts Payable (AP) operations support on reporting ensure audit completion provide inputs to Offshore team for reporting & stakeholder managementKey Responsibilities:Leadership & Team ManagementDistribute workload effectively to optimize productivity minimize ov

Team Lead to manage Accounts Payable (AP) operations support on reporting ensure audit completion provide inputs to Offshore team for reporting & stakeholder managementKey Responsibilities:Leadership & Team ManagementDistribute workload effectively to optimize productivity minimize ov

 Associate Managers in this role get to:Set the path to success: Support recruiting and hiring efforts to ensure a positive and smooth experience for candidates and/or new hiresStrengthen relationships: Establish and maintain communication with team members; understand needs resolve i

 Associate Managers in this role get to:Set the path to success: Support recruiting and hiring efforts to ensure a positive and smooth experience for candidates and/or new hiresStrengthen relationships: Establish and maintain communication with team members; understand needs resolve i

As a Bilingual HR Support Representative you will provide fully back-office administrative support throughout the employee lifecycle in a corporate HR environment ensuring a positive experience for employees at every stage.You will work remotely in standard 8-hour day shifts supportin

As a Bilingual HR Support Representative you will provide fully back-office administrative support throughout the employee lifecycle in a corporate HR environment ensuring a positive experience for employees at every stage.You will work remotely in standard 8-hour day shifts supportin

At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Trainer who will create and facilitate training mater

At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Trainer who will create and facilitate training mater

 Interpret customer contracts and determine appropriate revenue treatment in accordance with ASC 606.Identify performance obligations and determine transaction price allocation.Assess timing of revenue recognition based on transfer of control and satisfaction of performance obligation

 Interpret customer contracts and determine appropriate revenue treatment in accordance with ASC 606.Identify performance obligations and determine transaction price allocation.Assess timing of revenue recognition based on transfer of control and satisfaction of performance obligation

KEY RESPONSIBILITIES: Delivery Excellenceo   Identify and drive organizational and cultural changes needed to adapt strategically to changing market demands technology and internal initiatives catalyzing new approaches to improve results by transforming organizational culture and buil

KEY RESPONSIBILITIES: Delivery Excellenceo   Identify and drive organizational and cultural changes needed to adapt strategically to changing market demands technology and internal initiatives catalyzing new approaches to improve results by transforming organizational culture and buil

The Claims Specialist is responsible for reviewing evaluating and processing claims with a high degree of accuracy and professionalism. This role requires prior claims experience and a strong understanding of medical terminology documentation and claim-related medical assessments. The

The Claims Specialist is responsible for reviewing evaluating and processing claims with a high degree of accuracy and professionalism. This role requires prior claims experience and a strong understanding of medical terminology documentation and claim-related medical assessments. The

Sutherland is hiring experienced Customer Service Executives / Customer Support Associates / Sales Associates for an International BPO Blended Process (50% Voice & 50% Chat) supporting North American customers. The role involves handling inbound customer service queries sales calls up

Sutherland is hiring experienced Customer Service Executives / Customer Support Associates / Sales Associates for an International BPO Blended Process (50% Voice & 50% Chat) supporting North American customers. The role involves handling inbound customer service queries sales calls up

Responsibilities: Conduct thorough research on industry-related topics using digital tools such as Google Analytics and keyword research tools to generate ideas and gather information to support content creation.Collaborate with the client to develop content strategies that align with

Responsibilities: Conduct thorough research on industry-related topics using digital tools such as Google Analytics and keyword research tools to generate ideas and gather information to support content creation.Collaborate with the client to develop content strategies that align with

Responsibilities:Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on

Responsibilities:Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on

The Training coordinator handles the day-to-day administration to execute drive and achieve operational excellence of the training department. The Training coordinator works with internal and external students globally to recommend relevant training and process course registration end

The Training coordinator handles the day-to-day administration to execute drive and achieve operational excellence of the training department. The Training coordinator works with internal and external students globally to recommend relevant training and process course registration end

Hiring: Live Underwriting (4Cs Experience Mandatory) Company: Sutherland Location: Navi Mumbai (WFH) Experience: 24 Years Shift: 6:30 PM 6:30 AM (US Shift) Weekends Off: Any 2 rotational off Notice Period: Immediate Joiners Preferred Employment Type: Full-Time About the RoleJo

Hiring: Live Underwriting (4Cs Experience Mandatory) Company: Sutherland Location: Navi Mumbai (WFH) Experience: 24 Years Shift: 6:30 PM 6:30 AM (US Shift) Weekends Off: Any 2 rotational off Notice Period: Immediate Joiners Preferred Employment Type: Full-Time About the RoleJo

Team Managers in this role get to:Impact the business: By driving results aligned with stated goals for performance metrics telephony metrics utilization productivity attendance and attrition.Manage administrative responsibilities: Such as attendance tracking queue administration and

Team Managers in this role get to:Impact the business: By driving results aligned with stated goals for performance metrics telephony metrics utilization productivity attendance and attrition.Manage administrative responsibilities: Such as attendance tracking queue administration and

Responsibilities:  Delivery Excellenceo   Identify and drive organizational and cultural changes needed to adapt strategically to changing market demands technology and internal initiatives catalyzing new approaches to improve results by transforming organizational culture and build n

Responsibilities:  Delivery Excellenceo   Identify and drive organizational and cultural changes needed to adapt strategically to changing market demands technology and internal initiatives catalyzing new approaches to improve results by transforming organizational culture and build n

 What we offer:Hourly rate of $15/hourMedical dental and vision benefitsPaid training & PTOAdvancement opportunities 80% of our frontline leaders have been promoted from withinAdditional pay incentives as well as monthly rewards & recognition programsEmployee DiscountsEAP & Health an

 What we offer:Hourly rate of $15/hourMedical dental and vision benefitsPaid training & PTOAdvancement opportunities 80% of our frontline leaders have been promoted from withinAdditional pay incentives as well as monthly rewards & recognition programsEmployee DiscountsEAP & Health an