Sutherland

As a specialist you will provide exceptional customer service and act as a brand ambassador for our customer helping to deliver on their mission to serve sports fans anytime anywhere and connecting fans to the sport and games they love most. That means you will support all aspects rel

As a specialist you will provide exceptional customer service and act as a brand ambassador for our customer helping to deliver on their mission to serve sports fans anytime anywhere and connecting fans to the sport and games they love most. That means you will support all aspects rel

A highly experienced Oracle Apps R12 Finance Techno-Functional Consultant with over 10 years of experience in implementing customizing and supporting Oracle E-Business Suite Financial modules including Accounts Payable (AP) Accounts Receivable (AR) General Ledger (GL) Fixed Assets (FA

A highly experienced Oracle Apps R12 Finance Techno-Functional Consultant with over 10 years of experience in implementing customizing and supporting Oracle E-Business Suite Financial modules including Accounts Payable (AP) Accounts Receivable (AR) General Ledger (GL) Fixed Assets (FA

The Lead BI Engineer will be responsible for architecting developing and optimizing enterprise-scale business intelligence solutions. This role requires deep expertise in Power BI Azure Databricks and SQL with the ability to design scalable data pipelines deliver advanced analytics an

The Lead BI Engineer will be responsible for architecting developing and optimizing enterprise-scale business intelligence solutions. This role requires deep expertise in Power BI Azure Databricks and SQL with the ability to design scalable data pipelines deliver advanced analytics an

In this role you will get to:you should be a team player with a keen eye for detail and problem-solving skills. Your goal will be to build efficient software and systems that serve user needs.Grasp the business domain and the database structure of the respective moduleDecode the busin

In this role you will get to:you should be a team player with a keen eye for detail and problem-solving skills. Your goal will be to build efficient software and systems that serve user needs.Grasp the business domain and the database structure of the respective moduleDecode the busin

Our organization seeks a Project Manager for the NiCE initiative to oversee critical project management functions. This role demands a high level of professionalism and expertise in managing complex multicultural teams across global operations for one of the worlds leading IT Solution

Our organization seeks a Project Manager for the NiCE initiative to oversee critical project management functions. This role demands a high level of professionalism and expertise in managing complex multicultural teams across global operations for one of the worlds leading IT Solution

Managers in this role get to:Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectationsImpact the bottom line: Produce solid and effective strategies based on accurate and meaningful data repor

Managers in this role get to:Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectationsImpact the bottom line: Produce solid and effective strategies based on accurate and meaningful data repor

Managers in this role get to:Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectationsImpact the bottom line: Produce solid and effective strategies based on accurate and meaningful data repor

Managers in this role get to:Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectationsImpact the bottom line: Produce solid and effective strategies based on accurate and meaningful data repor

Overview:Connect is one of the premier and fastest selling products at Sutherland Global providing full Omni-Channel Contact Center as a Service solution for our clients. We are seeking a Product Delivery Manager specializing in Contact Center Technology to lead the successful impleme

Overview:Connect is one of the premier and fastest selling products at Sutherland Global providing full Omni-Channel Contact Center as a Service solution for our clients. We are seeking a Product Delivery Manager specializing in Contact Center Technology to lead the successful impleme

Provide consultancy services to the insurance and healthcare vertical to set up the clinical/bill review/insurance practice.Establish and maintain communication with clients and/or team members; understand their needs resolve issues and meet their expectations.Participate in RFPs clie

Provide consultancy services to the insurance and healthcare vertical to set up the clinical/bill review/insurance practice.Establish and maintain communication with clients and/or team members; understand their needs resolve issues and meet their expectations.Participate in RFPs clie

Were looking for a detail-oriented and analytical Lead-Real Time Analyst to join our dynamic operations team in Taguig this pivotal role youll be the expert voice on the floor driving real-time performance excellence and ensuring our team consistently meets contractual KPIs. Youll co

Were looking for a detail-oriented and analytical Lead-Real Time Analyst to join our dynamic operations team in Taguig this pivotal role youll be the expert voice on the floor driving real-time performance excellence and ensuring our team consistently meets contractual KPIs. Youll co

Respond to customer inquiries via chat and E-MailAccurately document all customer interactions and case details in the CRM systemFollow communication procedures guidelines and policies.Escalate complex or sensitive cases to the relevant internal teams while ensuring the customer is ke

Respond to customer inquiries via chat and E-MailAccurately document all customer interactions and case details in the CRM systemFollow communication procedures guidelines and policies.Escalate complex or sensitive cases to the relevant internal teams while ensuring the customer is ke

Position SummaryWe are seeking a motivated Junior Full-Stack Java Developer with a foundational understanding of contact center technologies to join our engineering team. This role involves the development maintenance and Level 3 support of enterprise applications that power our conta

Position SummaryWe are seeking a motivated Junior Full-Stack Java Developer with a foundational understanding of contact center technologies to join our engineering team. This role involves the development maintenance and Level 3 support of enterprise applications that power our conta

We are seeking an Agentic AI Developer to build intelligent autonomous AI systems that can reason retrieve knowledge and act across multiple tools and data sources. The role focuses on developing multi-agent pipelines RAG systems and real-time AI-driven applications.ResponsibilitiesDe

We are seeking an Agentic AI Developer to build intelligent autonomous AI systems that can reason retrieve knowledge and act across multiple tools and data sources. The role focuses on developing multi-agent pipelines RAG systems and real-time AI-driven applications.ResponsibilitiesDe

Sutherland is currently looking to add a Senior Network Engineer to their team in Bulgaria! This position requires the fundamental understanding of Switching Routing and the TCP/IP Stack to include:Analyzing monitoring troubleshooting repairing and upgrading of network devices firewal

Sutherland is currently looking to add a Senior Network Engineer to their team in Bulgaria! This position requires the fundamental understanding of Switching Routing and the TCP/IP Stack to include:Analyzing monitoring troubleshooting repairing and upgrading of network devices firewal

Sutherland is searching for a Cisco Contact Center Senior Architect/Cisco UCCE Platform Expert!This is a senior-level technical authority role not a configuration or ticket-driven position. You will own the architecture of Cisco UCCE-based contact center platforms end-to-end: from IV

Sutherland is searching for a Cisco Contact Center Senior Architect/Cisco UCCE Platform Expert!This is a senior-level technical authority role not a configuration or ticket-driven position. You will own the architecture of Cisco UCCE-based contact center platforms end-to-end: from IV

Role Overview:This unified role blends inbound sales with customer support aiming to boost revenue elevate customer experience and build usage and outcomes for the customer. It delivers exceptional interactions by leveraging Adobes Creative Cloud Document Cloud and related solutions.C

Role Overview:This unified role blends inbound sales with customer support aiming to boost revenue elevate customer experience and build usage and outcomes for the customer. It delivers exceptional interactions by leveraging Adobes Creative Cloud Document Cloud and related solutions.C

Responsible for the design implementation and support of Sutherland CISCO UCCE and CUCM platforms.  Current platforms include Cisco ICM CUBE CISCO Call Studio CVP Omni-Channel solutions such as  Cisco Routing Inbound Voice Cisco Email Cisco Chat Cisco Social Media CISCO SMS Speech An

Responsible for the design implementation and support of Sutherland CISCO UCCE and CUCM platforms.  Current platforms include Cisco ICM CUBE CISCO Call Studio CVP Omni-Channel solutions such as  Cisco Routing Inbound Voice Cisco Email Cisco Chat Cisco Social Media CISCO SMS Speech An

The Unemployment Claims Manager is responsible for overseeing the end-to-end management of unemployment insurance claims across multiple U.S. states. This role ensures compliance with federal and state unemployment laws manages claims processing operations and leads a team responsible

The Unemployment Claims Manager is responsible for overseeing the end-to-end management of unemployment insurance claims across multiple U.S. states. This role ensures compliance with federal and state unemployment laws manages claims processing operations and leads a team responsible

We are seeking an experienced HR & Customer Operations Leader to lead end-to-end HR payroll and order management operations across multiple European regions. This leadership role is responsible for driving operational excellence ensuring regulatory compliance (European labor laws & GD

We are seeking an experienced HR & Customer Operations Leader to lead end-to-end HR payroll and order management operations across multiple European regions. This leadership role is responsible for driving operational excellence ensuring regulatory compliance (European labor laws & GD

Job DescriptionSr. Associates in this role get to: Be the expert: Monitor queues in real-time to identify and call out any risks to meeting contractual KPIs like Service Level/ Abandonment % / Line Adherence / Handling Capacity/ SIR . Monitor service level performance at interval leve

Job DescriptionSr. Associates in this role get to: Be the expert: Monitor queues in real-time to identify and call out any risks to meeting contractual KPIs like Service Level/ Abandonment % / Line Adherence / Handling Capacity/ SIR . Monitor service level performance at interval leve