B2B Account Management (Hybrid)
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
KEY RESPONSIBILITIES
- This is an individual contributor role on hybrid setup.
- Encourage clients to utilize new features that will help them drive their business forward
- Provide insight and relay customer feedback with internal teams including Sales Marketing Product Technical Support Operations Finance and Engineering.
- Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle.
- Develop plans that ensure that clients are successfully adopting our platform that align to their business needs.
- Conduct regular cadences quarterly and annual customer success reviews to ensure customers get the most value out of their investments.
- Develop customer relationships by building trust and ensuring the customers needs are met.
- Align customers with the enablement resources to drive adoption.
Qualifications :
MINIMUM QUALIFICATIONS
- At least 1-2 years direct and verifiable enterprise-level customer success consulting or account management experience for a SaaS company (preferably in a B2B setting but not required)
- Experience leading meetings and regular cadences quarterly and annual customer success reviews with customers.
- Excellent verbal and written communication skills
- Ensures customer satisfaction by addressing technical demands and acting as a sales liaison of the program.
- Can facilitate the adoption of the solution driving awareness education and utilization by serving as the POC within the customer set.
- Strong skills in strategic planning and project management with the ability to adapt conversations for technical and non-technical audiences
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
