Graduated in Bachelor of Management Studies (B.M.S) from Claras College of commerce also pursed diploma from boston Institute of Analytics in Data Science. Proficient in Python, SQL . Skilled in statistical analysis, mac…
Graduated in Bachelor of Management Studies (B.M.S) from Claras College of commerce also pursed diploma from boston Institute of Analytics in Data Science. Proficient in Python, SQL . Skilled in statistical analysis, machine learning, and data visualization. Transitioning from customer care representation at Teleperformance to apply analytical skills to drive data-driven insights and contribute to organizational success.
Supported data analysis projects by gathering, cleaning, and analyzing data.
Developed predictive models using machine learning.
Conducted data analysis and developed predictive models using Python and SQL.
Collaborated with cross-functional teams to gather and clean data sets for analysis.
Presented findings and recommendations to stakeholders, contributing to data-driven decision-making processes.
As a Resolution Desk Representative, My job was to manage customer issue tickets, collaborated with category managers, and ensured timely solutions for an enhanced customer experience.
Skillfully coordinated with category managers and brand representatives to resolve customer issues efficiently, fostering strong communication channels.
Prioritized tickets and facilitated swift resolution processes, ensuring timely solutions and enhancing overall customer satisfaction.
Played a crucial role in enhancing the overall customer experience by delivering proactive solutions and maintaining high standards of service quality.
نظام التوظيف التشغيلي المعتمد على الذكاء الاصطناعي أولاً، الذي يوحّد ويؤتمت دورة التوظيف بالكامل للمؤسسات الحديثة حول العالم.
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